Fire Service Techncian

jci; Albuquerque (NM); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Job summary

Johnson Controls in Albuquerque, NM, is seeking a Service Technician for Fire & Life Safety systems. You will diagnose, repair, and install fire alarm and related building systems at customer sites, reading blueprints and specifications, and delivering outstanding service.

The role requires 2+ years of experience, strong customer service, ability to lift up to 70 lbs, and willingness to travel. On-call rotation and after-hours work may be required. Competitive hourly pay and benefits are offered.

Qualifications

• 2+ years’ experience with fire alarm, access control, security intrusion, sound and communications systems
• Must be able to interpret blueprints, diagrams and specifications
• A good working knowledge of computers is necessary
• Ability to follow verbal and written instructions
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
• Valid driver’s license and driving record that meets company requirements

Responsibilities

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
• Contact customer representative and ascertain equipment/systems problems
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Follow prescribed troubleshooting procedures and refer to manuals to repair equipment
• Service, troubleshoot and install systems including SimplexGrinnell across various manufacturers
• Read and interpret blueprints, diagrams, submittals, specifications and product manuals
• Exhibit excellent customer service by communicating with district staff and customers to ensure satisfaction
• Complete Service Acknowledgements with proper coding through devices like smartphones and laptops
• Obtain customer signature upon completed service call
• Participate in scheduled On-call rotation; help train or mentor others on the service team
• Provide customers with the highest level of service to solve building inefficiencies and related items
• Perform other duties as assigned
• Organize and effectively utilize technical resources to assure efficient execution of tasks
• Excellent written/verbal communication and outstanding customer service skills
• Position involves programming fire alarm, security, and access control system panels
• Experience CCTV and IT/IP networks a plus
• Submit all required task-related documentation in a timely manner
• On call and after hours work may be required
• Provide recommendations and solutions to ensure facility runs efficiently and upsell opportunities
• Provide quotes to support recommendations and solutions

Skills

Fire alarm & security systems

Customer service

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On call and after hours work required on occasion at customer need.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 2 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems
• Must be able to interpret blueprints, diagrams and specifications.
• A good working knowledge of computers is necessary.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.
• Valid drivers license
• Valid drivers license

Preferred

• Technical training preferred
• NICET II preferred

HIRING HOURLY RANGE: $22-36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.