Fire Detection Service Technician

Johnson Controls, Inc.; Honolulu (HI); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Benefits from day one

Collaborative team environment

Safety-focused culture

Job summary

Johnson Controls, Inc. in Honolulu, HI is seeking a Fire Detection Service Technician I to diagnose, troubleshoot, and repair electronic fire alarm systems at customer sites.

You will service and install various manufacturers’ Fire & Life Safety systems, read blueprints and diagrams, and communicate with customers to ensure satisfaction. The role requires physical ability to lift up to 70 lbs, flexible hours (including weekends), occasional overnight travel, and a strong commitment to safety and

Qualifications

• 1+ years’ experience with fire alarm, access control, security intrusion, sound and communications systems.
• Able to interpret blueprints, diagrams and specifications.
• Good working knowledge of computers.
• Ability to follow verbal and written instructions.
• Physically able to carry and move equipment up to 50–70 lbs and work in tight spaces.
• Willing to work flexible hours including weekends.
• Overnight travel may be required.
• Demonstrate high level of customer service.
• Maintain truck inventory for timely response to customer needs.
• Adhere to safety guidelines and procedures at all times.
• Strong organizational skills and quick learner.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.

Responsibilities

• Receive service calls from Service Resource Center and assess equipment/system problems.
• Contact customer representative to ascertain problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems.
• Follow troubleshooting procedures and refer to manuals and change notices to repair equipment.
• Service, troubleshoot and install Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, specifications and manuals.
• Exhibit excellent customer service and communicate with district staff and customers.
• Complete Service Acknowledgements with proper coding via mobile devices.
• Obtain customer signature after completed service call.
• Participate in on-call rotation and mentor others on the service team.
• Provide customers with solutions to improve facility efficiency and upsell opportunities.
• Provide quotes to support recommendations and solutions.

Job description

Fire Detection Service Technician 1

Build your best future with theJohnson Controlsteam

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of theJohnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time-

• Comprehensive benefits package including 401K, medical, dental, and vision care –Available day one

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out!: https://youtu.be/pdZMNrDJviY

What you will do

• Receive service calls fromServiceResource Center, including a brief description of equipment/system malfunctions.

• Responsible for contacting customerrepresentativeandascertainequipment/systems problems.

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.

• Read and interpret blueprints, diagrams, submittals,specificationssoftware/systems, programs,schematicsand operational product manuals.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.

• Provide our customers with the highest level of service to solve building inefficiencies and resolveservice relateditems. As a trusted advisor to ourcustomersyou will provide solutions and outcomes at the time of service

• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectivelyutilizetechnical resources, information, material, and support toassureefficient execution of all assigned tasks.

• Candidatemustpossessexcellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IPnetworksa plus.

• Complete andsubmitall required task-related, activity, productivity, and other documentationin a timely manner.

• On call andafter hoursworkrequiredon occasion at customerneed.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for

Required

• 1plus years’ experience with fire alarm, access control, security intrusion,soundand communications systems

• Must be able to interpret blueprints,diagramsand specifications.

• A good working knowledge of computers is necessary.

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders,scaffoldingand high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings,etc

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may berequired.

• Demonstratea high levelof customer service.

• Maintain truck inventory to ensuretimelyresponse to customer needs.

• Ability to adhere to, implement, andfollow safety guidelines and procedures at all times.

• Strong organizational skills, positive attitude, andan abilityto learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Retain any licensesthat are requiredby National,Stateand Local codes.

Preferred

• Technical trainingpreferred

• NICET I preferred

HIRING HOURLY RANGE:

$21.10 - $28.89 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us