Fire Service Manager

Johnson Controls, Inc.; Myrtle Beach (SC); On-site; USD 100,000 - 139,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time - 15

Comprehensive benefits package incl. 4

Job summary

Johnson Controls, Inc. in the United States is seeking a Fire Service Manager to lead a team of technicians, service reps, inspectors, and administrators for district service customers.

You will ensure contractual obligations are met and resolve service and collection issues to strengthen customer relations. Responsibilities include revenue and fiscal management, customer communications, staff development, and safety/compliance leadership across multiple systems.

Qualifications

• 5–10 years in an integrated systems sales/service environment with supervisory experience.
• Strong leadership and the ability to train and develop staff.
• Proven ability to manage customer relationships and drive service outcomes.

Responsibilities

• Revenue responsibility: implement plans to meet/exceed goals and grow service sales and profitability.
• Fiscal responsibility: manage department expenses, AR, manpower, and inventory.
• Customer service responsibility: ensure effective communication and long-term relationships.
• Productivity improvement: train staff, drive efficiency, and set performance metrics.
• Employee development: hire, coach, and ensure policy comprehension and compliance.
• Safety & legal compliance: uphold EH&S policies and applicable laws.

Skills

Team leadership

Communication skills

Negotiation skills

Action oriented

Tools

MS Office

Oracle

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunitiesWith outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out: https://youtu.be/pdZMNrDJviY

What you will do

The Fire Service Manager will drive customer satisfaction, supervising a team of technicians, service sales reps, inspectors, and administrators to support the district’s service customers. Will ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. Scope of work to include managing employees in the following disciplines: Fire Alarm, Security, Fire Sprinkler Systems, Special Hazard Systems and Extinguishers/Commercial Kitchen Hood service.

How you will do it

• Revenue Responsibility- Responsible for implementing plans, programs, and processes designed to meet or exceed corporate goals and objectives as well as maximizing market potential in all business segments to include new service sales, revenue, and profitability
• Fiscal Responsibility- Responsible for managing the Service Department to an approved financial plan which includes operating expenses, accounts receivable/collections, manpower, capital, and inventory.
• Customer Service Responsibility- Responsible for departmental employees’ effective and timely customer communications, building solid customers relationships from initial contact through order acquisition, delivery and installation, and service.
• Productivity Improvement – Responsible for training service personnel, building a team with the skillset and customer service focus to support and grow the district. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions.
• Employee Development- Empowers, organizes, and develops the local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, talent, and experience to fill open job positions. Identifies areas such as sales skills, business and product knowledge, and customer service where training and development can enhance the department’s ability to meet current and future business needs. Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale. Will participate in technician ride-alongs to ensure compliance with corporate safety programs, review productivity, measure performance, and review technicians’ abilities. Must ensure complete understanding of company policies/processes, reviewing them with employees to promote understanding and compliance.
• Safety Compliance – Ensures that all employees comply with corporate safety programs and that employee safety training is complete and up-to-date. Completes all workplace accident investigations as required by the company’s EH&S policy. Identifies safety issues and hazards and notifies the corporate safety officer of conditions that require corrective action.
• Legal Compliance- Abides by Federal, State, and local laws and regulations, as well as all Company policies and procedures.

What we look for

• Minimum of 5-10 years’ experience in an integrated systems sales/service environment with a portion of time spent in a supervisory role.
• Strong, positive leadership skills. Action oriented.
• Strong understanding of P&L components and relationships
• Proficient with MS Office as well as online systems. Knowledge of Oracle a plus.
• Demonstrated management/leadership abilities to include training, team building, presentation and negotiation skills, administration, and effective interaction with Must be able to pass a pre-employment background screening and drug test.
• Possess a valid driver’s license and driving record that meets company requirements.

HIRING SALARY RANGE: $100,000-139,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us