Fire & Security Applications Engineer

NSG Life Safety, Inc.; West Bridgewater (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

NSG Life Safety LLC is seeking an Applications Engineer II to support installation, programming, commissioning, testing, and closeout of fire, security, and communications systems at customer sites. The role requires field service experience, the ability to read drawings and specifications, and a current license or credential for applicable systems; local travel and valid driver's license are necessary.

You will collaborate with project teams, provide hands-on troubleshooting, and ensure

Qualifications

• Massachusetts: D license or B license required.
• Rhode Island: BF license or RI electrician license required.
• Maintain licenses/credentials in good standing.
• Experience with fire alarm, electronic security, low-voltage, or integrated systems.
• Ability to program, troubleshoot, test, or commission systems.
• Read and interpret project documents and drawings.
• Strong problem-solving and communication skills.
• Valid driver's license and ability to travel locally.

Responsibilities

• Serve as technical resource for NSG fire, security, and communications system offerings.
• Perform system programming, troubleshooting, testing, commissioning, and field services.
• Support project execution and closeout of assigned work.
• Develop and maintain technical reference materials for field use.
• Coordinate with electricians and installers during installation and commissioning.
• Communicate project progress and outstanding items to stakeholders.
• Maintain and update manufacturer software and updates.
• Maintain licenses/ credentials required for the role.
• Review project documents to support planning and execution.
• Survey existing systems and advise on retrofit/upgrade approaches.
• Demonstrate proficiency across NSG product offerings.
• Participate in company training and professional development.

Skills

Fire alarm systems

Field service

Troubleshooting

Communication

Read drawings

Driver's license

Tools

Diagnostic software

Testing equipment

Laptops

Job description

The Applications Engineer II is responsible for supporting the installation, programming, commissioning, troubleshooting, and closeout of fire, security, and communications systems. This role provides technical field support, assists with project execution, and helps ensure quality, accuracy, and timely completion of assigned work. Candidates must hold a current license or credential that authorizes them to perform applicable electrical, fire alarm, security, or related systems to work in the states where they will perform services.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to, the following:

• Serve as a technical resource for NSG's fire, security, and communications system offerings.
• Perform system programming, troubleshooting, testing, commissioning, and related field services on assigned projects.
• Support project execution and assist in moving assigned work through completion and closeout.
• Develop and maintain technical reference materials and manufacturer information for field use.
• Provide field coordination and direction to electricians and installers during installation, programming, commissioning, and closeout activities.
• Communicate project progress, job status, and outstanding items requiring completion.
• Maintain current manufacturer software and applicable updates required to perform job duties.
• Maintain and obtain licenses and credentials required for the role, including applicable Massachusetts licensure requirements.
• Review project documents and provide feedback to engineering or estimating staff to support project planning and execution.
• Survey existing systems and assist in determining appropriate approaches for retrofit and upgrade work.
• Maintain and develop proficiency across NSG's fire, security, and communications product offerings.
• Demonstrate competence in systems knowledge, programming, troubleshooting, testing, and commissioning.
• Participate in Company-sponsored training and professional development relevant to the position.

Training, Certifications, and Licensure

Required: Candidates are required to hold a minimum of one qualifying license(s):

• Massachusetts: D License or B License
• Rhode Island: BF License or applicable Rhode Island Electrician License
• Ability to maintain all required state licenses and credentials in good standing
• Experience with fire alarm, electronic security, low-voltage, communications, electrical, or integrated systems
• Demonstrated ability to program, troubleshoot, test, or commission technical systems.
• Ability to read and interpret project documents, drawings, specifications, and system documentation
• Strong troubleshooting and problem-solving skills
• Strong verbal and written communication skills
• Ability to work independently and as part of a project team
• Valid driver's license and ability to travel locally to customers and project sites
• Ability to use a laptop, diagnostic software, testing equipment, and related tools

Physical and Work Requirements

This position requires the ability to work in field environments at customer and project sites, use a laptop, diagnostic software, testing equipment, and related tools, travel locally as needed, and perform the physical demands of the role, including standing, walking, climbing ladders, bending, and lifting tools or equipment, with or without reasonable accommodation.

Other Duties

This job description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. NSG Life Safety LLC reserves the right to modify, assign, or remove duties and responsibilities as business needs require.