Fire Protection Technical Support Specialist (SME)

Telgian; Phoenix (AZ); In loco; USD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Telgian Corporation seeks a detail-oriented Fire Protection Technical Support Specialist to join our Repair Services team in Phoenix, AZ. You will review repair recommendations, evaluate costs, and coordinate with service providers to resolve technical issues, ensuring safety and compliance.

You don't need to be a fire protection expert to get started; we value analytical skills, clear communication, and a willingness to learn as you develop expertise alongside seasoned professionals.

Competenze

• High school diploma or GED.
• Experience in customer service, service coordination, estimating, technical support, or a related field.
• Strong problem-solving and critical-thinking skills with the ability to evaluate information and recommend solutions.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through on open issues.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Willingness to learn technical concepts, industry standards, and fire protection system requirements.

Mansioni

• Review fire alarm and suppression system inspection findings, deficiencies, and recommended repairs.
• Evaluate repair scopes, vendor recommendations, and pricing to help ensure proposed work is appropriate, cost-effective, and aligned with applicable requirements.
• Prepare and review repair proposals and estimates for customer approval.
• Identify opportunities to resolve technical issues efficiently while maintaining quality and compliance.
• Work with experienced technical specialists to evaluate complex repairs and determine appropriate solutions.
• Communicate with customers, service providers, and internal teams to clarify repair requirements and coordinate resolutions.
• Review vendor recommendations, proposed scope changes, and additional repair requests.
• Help resolve recurring service issues and work orders requiring additional technical attention.
• Coordinate with vendors and internal dispatch teams to ensure service issues are addressed appropriately.
• Provide technical support during escalated service situations, including participation in after-hours support as required.
• Review open service orders to identify missing information and determine next steps.
• Prepare preliminary repair estimates using available information or request additional details from vendors.
• Maintain accurate documentation of repair recommendations, service updates, and resolutions.
• Assist with developing technical resources, training materials, and standard operating procedures.
• Identify opportunities to improve repair processes, service quality, and operational efficiency.

Conoscenze

Customer service

Service coordination

Estimating

Technical support

Communication skills

Organizational skills

Microsoft Office

Willingness to learn

Formazione

High school diploma or GED

Strumenti

Microsoft Dynamics 365

Descrizione del lavoro

Telgian Corporation is seeking a detail-oriented, resourceful, and motivatedFire Protection Technical Support Specialist to join our Repair Services team in Phoenix, Arizona.

In this role, you'll help ensure fire protection systems are properly serviced, repaired, and maintained by reviewing repair recommendations, evaluating costs, coordinating with service providers, and supporting the resolution of technical issues.

You don't need to be a fire protection expert to get started! We're looking for someone with strong analytical skills, excellent communication abilities, and a willingness to learn. You'll work alongside experienced industry professionals who will provide guidance and technical training as you develop your expertise.

If you enjoy solving problems, working with different teams, and making sure things are done correctly and efficiently, this could be a great opportunity for you.

Company: Telgian Corporation
Location: Phoenix, AZ
Job Type: Full-Time | On-Site
Department: Repair Services

What You'll Do

Repair Review & Technical Support

• Review fire alarm and suppression system inspection findings, deficiencies, and recommended repairs.

• Evaluate repair scopes, vendor recommendations, and pricing to help ensure proposed work is appropriate, cost-effective, and aligned with applicable requirements.

• Prepare and review repair proposals and estimates for customer approval.

• Identify opportunities to resolve technical issues efficiently while maintaining quality and compliance.

• Work with experienced technical specialists to evaluate complex repairs and determine appropriate solutions.

Vendor & Customer Coordination

• Communicate with customers, service providers, and internal teams to clarify repair requirements and coordinate resolutions.

• Review vendor recommendations, proposed scope changes, and additional repair requests.

• Help resolve recurring service issues and work orders requiring additional technical attention.

• Coordinate with vendors and internal dispatch teams to ensure service issues are addressed appropriately.

• Provide technical support during escalated service situations, including participation in after-hours support as required.

Documentation & Process Improvement

• Review open service orders to identify missing information and determine next steps.

• Prepare preliminary repair estimates using available information or request additional details from vendors.

• Maintain accurate documentation of repair recommendations, service updates, and resolutions.

• Assist with developing technical resources, training materials, and standard operating procedures.

• Identify opportunities to improve repair processes, service quality, and operational efficiency.

What We're Looking For

Required Qualifications

• High school diploma or GED.

• Experience in customer service, service coordination, estimating, technical support, or a related field.

• Strong problem-solving and critical-thinking skills with the ability to evaluate information and recommend solutions.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Ability to manage multiple priorities and follow through on open issues.

• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

• Willingness to learn technical concepts, industry standards, and fire protection system requirements.

Preferred Qualifications

• Experience in fire protection, fire alarm systems, fire suppression systems, facilities maintenance, construction, HVAC, or another technical service industry.

• Familiarity with reviewing service estimates, repair proposals, or vendor quotes.

• Experience working with service providers, contractors, or field technicians.

• Familiarity with Microsoft Dynamics 365 or similar service management systems.

What Will Help You Succeed

We're looking for someone who is:

• Analytical: You enjoy reviewing information, asking questions, and finding practical solutions.

• Detail-Oriented: You understand that accuracy matters, particularly when reviewing repair recommendations and costs.

• Customer-Focused: You communicate professionally and work to deliver timely, effective solutions.

• Adaptable: You're comfortable learning new systems, navigating changing priorities, and handling unexpected challenges.

• Collaborative: You work well with others and aren't afraid to ask questions or seek guidance.

• Eager to Learn: You're interested in building technical knowledge and developing expertise in the fire protection industry.

Work Schedule & Location

This is a full-time, on-site position based in our Phoenix, Arizona office. Remote work is not available for this role.

Participation in after-hours technical support and escalations may be required based on business needs.

Join the Telgian Team

At Telgian, our work supports fire and life safety across the facilities and businesses we serve. Our Repair Services team plays an important role in helping customers address fire protection system deficiencies and maintain safe, compliant facilities.

This position offers an opportunity to develop specialized technical knowledge, gain hands-on experience with fire protection service operations, and grow alongside experienced industry professionals.

Telgian Corporation is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants and employees in accordance with applicable law. Reasonable accommodations are available to qualified individuals with disabilities.