Fire Dispatcher — Emergency Communications Specialist

911 Emergency Communications; Rochester Hills (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Rochester Hills Fire Department invites qualified candidates to join the fire dispatch team, coordinating emergency communications for fires, rescues, and hazardous conditions. You will receive incident information, verify locations, and alert responding units while maintaining clear radio discipline.

Applicants should have a high school diploma or GED, comfort with computer systems, maps, and radio communication, and be prepared for rotating shifts, including overnights and weekends.

Qualifications

• High school diploma or GED required or commonly required.
• Experience with fire communications training preferred.
• Emergency dispatch certification or related coursework may be required for some assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazards.
• Verify incident locations, access info, and reported risks.
• Alert stations and dispatch apparatus using approved assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources via established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant updates.

Skills

Clear radio communication

Data entry accuracy

Map reading

Education

High school diploma or GED

Tools

Computer systems

Maps

Radio communications

Job description

Rochester Hills Fire Department invites qualified candidates to join the fire dispatch team, coordinating emergency communications for fires, rescues, and hazardous conditions. You will receive incident information, verify locations, and alert responding units while maintaining clear radio discipline.

Applicants should have a high school diploma or GED, comfort with computer systems, maps, and radio communication, and be prepared for rotating shifts, including overnights and weekends.