Fire Dispatcher: Critical Incident Communications Specialist

County Emergency Communications; New Albin (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement programs

Paid leave

Employee support services

Professional development

Job summary

County Emergency Communications in New Albin, IA seeks Fire Dispatcher to coordinate fire-responses, document incidents, and maintain radio communication with responding crews. The role requires organized information handling and adherence to response plans.

Primary duties include receiving reports, alerting resources, and tracking incident details around shift schedules that may include nights, weekends, holidays, and overtime. Training and certification prerequisites vary by employer.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Radio communication

Information management

Education

High school diploma

Tools

Dispatch software

Job description

County Emergency Communications in New Albin, IA seeks Fire Dispatcher to coordinate fire-responses, document incidents, and maintain radio communication with responding crews. The role requires organized information handling and adherence to response plans.

Primary duties include receiving reports, alerting resources, and tracking incident details around shift schedules that may include nights, weekends, holidays, and overtime. Training and certification prerequisites vary by employer.