Fire Dispatcher: Critical Incident Communications Pro

Emergency Telecommunicator Services; New London (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

Emergency Telecommunicator Services seeks skilled Fire Dispatcher to coordinate emergency responses from a New London, TX facility. You will receive incident information, verify locations, alert apparatus, and maintain radio discipline during active incidents.

Candidates should have a high school diploma, basic dispatch training, and comfort with computer systems and maps. Shift work, overtime, and weekend coverage are common; strong communication is essential.

Qualifications

• High school diploma or equivalent required; some employers provide entry-level instruction.
• Fire dispatch training or certification may be required for some assignments.
• Experience with radio and computer-aided dispatch systems preferred.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Clear communication

Multitasking

Calm under pressure

Radio/phone operation

Education

High school diploma or equivalent

Tools

Computer systems

Radio communication systems

Job description

Emergency Telecommunicator Services seeks skilled Fire Dispatcher to coordinate emergency responses from a New London, TX facility. You will receive incident information, verify locations, alert apparatus, and maintain radio discipline during active incidents.

Candidates should have a high school diploma, basic dispatch training, and comfort with computer systems and maps. Shift work, overtime, and weekend coverage are common; strong communication is essential.