Fire Dispatcher

911 Emergency Communications; Willow Springs (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

911 Emergency Communications seeks skilled fire dispatchers to receive, document, and relay critical incident information from fire and rescue calls in Willow Spring, NC. Responsibilities include verifying locations, coordinating with stations, and tracking unit status.

Applicants should be comfortable with computer systems, data entry, maps, and radio communications. Some postings may require fire dispatch or EMS training and related coursework.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.
• Comfort with computer systems, accurate data entry, maps and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Education

High school diploma or GED

Job description

Position Details

• Duty Location: {airport_name}, Willow Spring, NC
• Employer: The hiring fire service or communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Fire communications operations may require staffing at all hours. Work schedules can include overnight assignments, weekends, holidays, overtime, and additional coverage during major incidents.

What You May Do

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.

Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication. Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

General Conditions of Employment

• Meet the hiring agency’s eligibility and minimum age requirements
• Complete required background screening and employment assessments
• Pass additional pre-employment evaluations when specified
• Complete required fire dispatch training and supervised instruction
• Maintain certifications and continuing education required for the assignment
• Remain available for assigned shifts and emergency staffing requirements

Work Environment and Physical Requirements

Fire Dispatchers usually work indoors at communications workstations with continuous headset, keyboard, and screen use. Major incidents may involve heavy radio traffic and prolonged concentration. The employer determines essential functions and applicable accommodation procedures.

Benefits

Eligible employees may have access to insurance coverage, retirement programs, paid leave, employee-support services, and professional development. Overtime, shift premiums, and other benefits depend on the hiring agency and position classification.

Prepare for the Fire Dispatcher Hiring Process

• Fire communications hiring-process guidance
• Listening, map-reading, and information-organization practice
• Resume and application support
• Interview-preparation resources
• Job-search tools and candidate support

Start preparing for Fire Dispatcher opportunities in Willow Spring.