Fire Dispatcher

911 Emergency Communications; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

911 Emergency Communications in Winston, NC is seeking dedicated Fire Dispatcher talent to coordinate fire service responses from our communications hub. The role requires precise data handling, clear radio communication, and adherence to established incident response plans while supporting crews on-site at the Winston location.

Applicants should be prepared for varied shifts, including overnight, weekends, and holidays, with opportunities for training and professional development in fire

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction or seek dispatchers with fire communications training.
• Fire dispatch certification or emergency medical dispatch training may be required for certain assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Education

High school diploma or equivalent

Job description

Fire Dispatcher Opportunities in Winston

Fire Dispatchers help coordinate responses to fires, rescue incidents, hazardous conditions, and other emergencies handled by fire services. They receive incident information, alert appropriate resources, and maintain communication with responding crews. This role requires organized information handling and clear radio communication. Dispatchers must keep incident details current while following established response plans and directions from authorized personnel.

Position Details

Duty Location: {airport_name}, Winston, NC

Employer: The hiring fire service or communications agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Fire communications operations may require staffing at all hours. Work schedules can include overnight assignments, weekends, holidays, overtime, and additional coverage during major incidents.

What You May Do

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training. Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication. Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

General Conditions of Employment

• Meet the hiring agency’s eligibility and minimum age requirements
• Complete required background screening and employment assessments
• Pass additional pre-employment evaluations when specified
• Complete required fire dispatch training and supervised instruction
• Maintain certifications and continuing education required for the assignment
• Remain available for assigned shifts and emergency staffing requirements

Work Environment and Physical Requirements

Fire Dispatchers usually work indoors at communications workstations with continuous headset, keyboard, and screen use. Major incidents may involve heavy radio traffic and prolonged concentration. The employer determines essential functions and applicable accommodation procedures.

Benefits

Eligible employees may have access to insurance coverage, retirement programs, paid leave, employee-support services, and professional development. Overtime, shift premiums, and other benefits depend on the hiring agency and position classification.

Prepare for the Fire Dispatcher Hiring Process

Our independent preparation program helps candidates understand recruitment stages and practice skills relevant to employment assessments. It does not replace operational training, required certification, or the employer’s selection process.

Fire communications hiring-process guidance

• Listening, map-reading, and information-organization practice
• Resume and application support
• Interview-preparation resources
• Job-search tools and candidate support
• Start preparing for Fire Dispatcher opportunities in Winston.