Fire Dispatcher

911 Emergency Communications; Springfield (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Job summary

911 Emergency Communications in Northlake seeks a professional Fire Dispatcher to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, verify locations, alert resources, and maintain radio communications with responding crews according to established plans.

The role requires strong data handling, attention to detail, and the ability to work indoors at a dedicated communications workstation while managing high radio traffic and changing incident

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions; coordinate resources as needed.

Skills

Computer systems

Accurate data entry

Maps

Radio communication

Education

High school diploma or GED

Job description

Fire Dispatcher Opportunities in Northlake

Fire Dispatchers help coordinate responses to fires, rescue incidents, hazardous conditions, and other emergencies handled by fire services. They receive incident information, alert appropriate resources, and maintain communication with responding crews.This role requires organized information handling and clear radio communication. Dispatchers must keep incident details current while following established response plans and directions from authorized personnel.

Position Details

Duty Location:
{airport_name}, Northlake, ILEmployer:
The hiring fire service or communications agency identified in the official vacancyPay:
{salary_min}–{salary_max} per yearSchedule:
{work_schedule}Appointment Type:
{appointment_type}Who May Apply:
{who_may_apply}Application Deadline:
{closing_date}

What You May Do

Receive and document reports of fires, rescues, alarms, and hazardous conditionsVerify incident locations, access information, and reported risksAlert stations and dispatch apparatus using approved response assignmentsMonitor radio channels, unit availability, and incident statusRelay information about occupants, hazards, and changing conditionsProcess requests for additional resources through established proceduresCoordinate mutual-aid communications when assignedRecord dispatch times, unit movements, and significant incident updates

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication. Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

General Conditions of Employment

Meet the hiring agency’s eligibility and minimum age requirementsComplete required background screening and employment assessmentsPass additional pre-employment evaluations when specifiedComplete required fire dispatch training and supervised instructionMaintain certifications and continuing education required for the assignmentRemain available for assigned shifts and emergency staffing requirements

Work Environment and Physical Requirements

Fire Dispatchers usually work indoors at communications workstations with continuous headset, keyboard, and screen use. Major incidents may involve heavy radio traffic and prolonged concentration. The employer determines essential functions and applicable accommodation procedures.

Benefits

Eligible employees may have access to insurance coverage, retirement programs, paid leave, employee-support services, and professional development. Overtime, shift premiums, and other benefits depend on the hiring agency and position classification.