Fire Communications Dispatcher — 24/7 Incident Coordination

911 Emergency Communications; Los Altos (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

911 Emergency Communications in Los Altos, CA seeks a Fire Dispatcher to coordinate emergency responses, verify locations, alert units, and maintain critical radio and data systems. This role requires meticulous information handling and clear communication under pressure.

Dispatchers may work all hours, including nights and weekends, with on-site duties at the dispatch center. Training in fire dispatch and related certifications may be required depending on assignments.

Qualifications

• High school diploma or GED required.
• Fire dispatch certification or emergency medical dispatch training may be required for some assignments.
• Experience with computer systems and data entry preferred.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Computer systems

Maps

Education

High school diploma

Job description

911 Emergency Communications in Los Altos, CA seeks a Fire Dispatcher to coordinate emergency responses, verify locations, alert units, and maintain critical radio and data systems. This role requires meticulous information handling and clear communication under pressure.

Dispatchers may work all hours, including nights and weekends, with on-site duties at the dispatch center. Training in fire dispatch and related certifications may be required depending on assignments.