Fire Communications Dispatcher - 24/7 Emergency Response

911 Emergency Communications; Eastpointe (MI); On-site; USD 40,000 - 56,000; Full time

Job summary

Eastpointe Fire Department is seeking qualified Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions from the Eastpointe, MI area. You will maintain incident details, alert required resources, and communicate with responding crews according to established protocols.

The role emphasizes organized data handling, precise information entry, and clear radio communication while supporting staffing for overnight and weekend shifts as needed during major incidents.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Clear radio communication

Strong organizational skills

Accurate data entry

Map reading

Education

High school diploma or GED

Job description

Eastpointe Fire Department is seeking qualified Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions from the Eastpointe, MI area. You will maintain incident details, alert required resources, and communicate with responding crews according to established protocols.

The role emphasizes organized data handling, precise information entry, and clear radio communication while supporting staffing for overnight and weekend shifts as needed during major incidents.