Fire Alarm Technician (NJ/NY) 2024

Mircom Group of Companies; New York (NY); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a leading company in life safety solutions as a Fire Alarm Technician. This role involves providing technical support and training for fire alarm systems and ensuring customer satisfaction. You will work closely with dealers and clients in the NY-NJ area, conducting inspections and evaluations of fire protection equipment. The ideal candidate will have a strong background in fire alarm systems, excellent communication skills, and a commitment to customer service. This is a fantastic opportunity to grow your career in a dynamic and innovative environment that values safety and quality.

Benefits

Career Advancement Opportunities

Competitive Salary

Group Insurance Benefits

Company 401K Program

Qualifications

• 3-5 years of fire alarm experience preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Perform programming, verification, and inspection of fire alarm systems.
• Provide technical support and training to customers.
• Maintain accurate documentation for technical activities.

Skills

Fire Alarm Programming

Technical Support

Customer Service

Communication Skills

Planning and Organization

Problem Solving

Education

High School Diploma

Trade School Completion

NICET Level 2 Certification

Tools

Microsoft Office

Job description

Fire Alarm Technician

NJ/NY, USA

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

Reporting to the Area Sales Manager, the Fire Alarm Technician will play a crucial role in providing technical support to our Dealers and ESDs in the NY-NJ territory, with the ability to extend support beyond as required. The successful candidate must be able to accommodate a flexible schedule. Join our dynamic team and contribute to the success of our fire protection solutions. The successful candidate must reside in the central Jersey area or in one of the 5 Boroughs of New York City. Apply now to be part of an innovative company at the forefront of the industry.

Key Responsibilities:

• Occasionally perform Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment.
• Program to effectively navigate fire protection systems with our end users.
• Conduct testing and evaluation of new products to ensure compliance with industry standards and regulations.
• Conduct technical Lunch & Learn sessions to educate and inform clients on our products and services.
• Provide technical support to customers as needed.
• Provide operational training to end-users.
• Extend our service offerings to better meet customer needs.
• Collaborate with Engineering and Applications department to ensure seamless integration of technical solutions and effective communication with clients.
• Address inquiries and resolve technical issues, while providing quality customer care.
• Maintain accurate and organized documentation for all technical activities, including testing, verification, inspection and client interactions.
• Ensure our customers and end-users have a positive experience working with Mircom.
• Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals.

Requirements and Skills:

• Possess a NICET Level 2 certification is an asset, or 3 to 5 years of fire alarm experience is preferred.
• Completion of high school and/or trade school.
• Proficient in Programming experience.
• Proficient in Microsoft Office (PowerPoint, Excel and Word).
• Thorough understanding of the high-rise market, including its unique challenges and code requirements.
• Excellent communication skills (written and verbal).
• Superb in planning, organization, and multi-tasking skills.
• Customer-service oriented and a team-player.
• Accurate and detail-oriented with the ability to gather & monitor information, assess & solve problems.
• Other duties incidental to those described herein.
• Ability to travel and overnight stays as required.
• Residence in central New Jersey or any of the 5 boroughs in NYC is preferred.

What Mircom Offers:

• A great working environment with opportunity for career advancement.
• Competitive salary.
• Group Insurance benefits.
• Company 401K program.

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.