Fire Alarm Technician

Impact Fire Services, LLC; Mobile (AL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Impact Fire Services, LLC in Mobile, AL is seeking a Fire Alarm Service Technician to inspect, install, and service a range of industrial fire alarm devices in a professional and timely manner. The role reports to the Fire Alarm Manager and requires strong customer service and independent work habits.

You will perform routine inspections, scheduled repairs, and emergency service calls, diagnose issues, and repair components to restore system performance.

Qualifications

• NICET certification or 3+ years relevant work history.
• Licensing/certification required by national, state and local codes.
• Industrial experience is preferred.
• Excellent communication and customer service skills.
• Valid driver’s license with clean driving record.

Responsibilities

• Provide outstanding customer service and promptly address inquiries and service requests.
• Work independently with clear communication to supervisor and service team.
• Perform routine inspections, scheduled repairs, and emergency service calls.
• Maintain fire alarm systems in industrial settings; inspect, test, and verify functionality.
• Diagnose and repair faulty components, wiring, and equipment to restore performance.
• Educate customers on system operation and safety procedures.
• Manage job scheduling and progress to optimize quality and cost.
• Document all tasks timely and ensure compliance with codes and regulations.
• Maintain equipment and vehicles; strive for weekly productivity goals.
• Learn applicable fire protection codes and pursue state licensing.

Skills

Customer service

Communication

Time management

Independent work

Troubleshooting

Problem solving

Driver's license

Education

Licensing & Certification per codes

Tools

NICET Certification

Job description

This position is located out of our West Mobile, AL district office.

This position reports to the Fire Alarm Manager.The Technician will be responsible for providing inspections, installations, and service on a variety of fire alarm system devices (primarily industrial) in a professional and timely manner.

Job Responsibilities

• Provide exceptional customer service to clients by addressing their inquiries, concerns, and service requests promptly and professionally.
• Ability to work independently while providing excellent communication with customers, direct supervisor, and service team members.
• The Fire Alarm Service Technician will perform both routine inspection, scheduled repairs, and emergency service calls.
• Perform routine service and maintenance tasks on fire alarm systems in primarily industrial, and occasionally commercial and residential buildings.
• This includes inspecting, testing, cleaning components, and verifying system functionality.
• Identify and diagnose issues with fire alarm systems.
• Troubleshoot and repair faulty components, wiring, and equipment to restore optimal system performance.
• Provides customer instruction on system operation and functionality.
• Ability to manage job scheduling and job progress in an efficient and cost-effective manner, with a strong focus on quality.
• Respond to service requests, must be able to accurately diagnose fire alarm system malfunctions and adjust, repair, or replace equipment as needed to bring into compliance.
• Educate customers on fire alarm system functionality, best practices, and emergency response procedures.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• Making sure all work complies with relevant codes and regulations.
• Ensure proper Maintenance and care of equipment trucks, lifts, tools, etc.
• Manage their time to complete the maximum amount of service, inspection, and installation calls while maintaining a high level of quality.
• Achieve any weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain applicable state licensing.

Job Qualifications

• Applicable licensing and certification required by National, State and Local codes.
• NICET Certification and or verifiable work history of 3+ years desired (Fire Sprinkler Experience is a plus but not required).
• Experience in industrial applications preferred.
• Ability to learn applicable installation, inspection, and servicing codes.
• A strong work ethic and professional appearance.
• Excellent communications, and customer service skills.
• Possess a valid driver’s license and driving record that meets company requirements.