Fire Alarm Service Technician

hillerexternal; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

The Hiller Companies, LLC is seeking a Fire Alarm Service Technician to inspect, test, maintain and repair fire alarm systems in commercial and industrial settings. You will follow NFPA codes and ensure reliable life-safety systems for customers.

Responsibilities include on-site inspections, detailed reporting, troubleshooting, and timely service after hours. You will work with customers to discuss findings and recommend upgrades while using ServiceTrade for documentation.

Qualifications

• Must have high school diploma or equivalent.
• Technical or vocational training in fire alarm systems is preferred.
• NICET certifications and state licensing are strongly preferred.
• Valid driver's license with clean record and ability to travel to client sites.

Responsibilities

• Inspect, test, maintain and repair fire alarm systems per NFPA standards.
• Prepare detailed inspection reports and test results.
• Troubleshoot malfunctions and perform repairs on wiring, devices and software.
• Respond to service calls and emergencies to restore system functionality.
• Perform preventive maintenance and document all service activities.
• Coordinate with customers and internal teams to schedule work and provide quotes.

Skills

NFPA 72 knowledge

Troubleshooting

Reading blueprints/schematics

Customer service

Independent work

Team collaboration

Willingness to travel

Education

High School Diploma

Technical or vocational training in fire alarm systems

Job description

The Hiller Companies, LLC has an immediate opening forFire Alarm Service Technician.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary:

A Fire Alarm Service Technician is responsible for the inspection, testing, maintenance and repair of fire alarm systems in accordance with industry standards and regulations. The Fire Alarm Technician plays a critical role in safeguarding lives and property by conducting thorough and detailed inspections, performing required maintenance and providing expert advice to valued customers.

Key Responsibilities:

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation.
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards.
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software.
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality.
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime.
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform.
• Work closely with Deficiency Sellers to provide detailed inspection reports, materialneeds and other job-related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction.
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements.
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction.
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures.

What We Are Looking For:

• High School Diploma or equivalent.
• Technical or vocational training in fire alarm systems or related field preferred.
• NICET Certifications strongly preferred.
• State specific Fire Alarm licensing preferred, or ability to acquire.
• Valid driver's license with a clean driving record and willingness to travel to client sites as needed.
• Prior experience in the installation, maintenance and repair of fire alarm systems in commercial and industrial settings.
• Solid understanding of fire alarm codes, standards and regulations, including NFPA 72 (National Fire Alarm and Signaling Code) and relevant building and fire codes.
• Proficiency in reading and interpreting blueprints, schematics and technical manuals for fire alarm equipment.
• Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
• Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.

Physical Requirements

• While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch or crawl, and is occasionally required to lift and/or move heavy objects.
• Ability to lift and carry up to 50 pounds.
• Comfortable working in various environments, including industrial facilities, commercial buildings and outdoor settings, which can potentially expose employees to noise, dust, heat stress, thermal stress, low light conditions, heights, etc.
• Capable of standing, walking, bending and kneeling for extended periods.
• Ability to work at heights and in confined spaces as needed, which would require use of fall protection equipment and other safety devices.
• Capable of using hand and power tools, including specialty tools resulting in cutting, grinding, drilling, fastening and other methods resulting in torque, vibration, noise, etc.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Put People First, Empower the Branches, Earn Costumer Trust, Embrace the Challenge and Act with Integrity.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off.
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs.
• Career advancement potential within a growing company.