Fire Alarm Service Technician

hillerexternal; Hickory (NC); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Life insurance

Disability insurance

Paid time off

Boot allowance

Career advancement potential

Job summary

The Hiller Companies, LLC is seeking a Fire Alarm Service Technician to inspect, test, maintain and repair fire alarm systems in compliance with NFPA codes and industry standards. The role emphasizes safety, thorough inspections and clear customer communication across commercial and industrial sites.

Responsibilities include routine testing of panels and detectors, reporting findings, performing repairs, preventive maintenance, and documenting activities using ServiceTrade; travel to client

Qualifications

• High School Diploma or equivalent.
• Technical or vocational training in fire alarm systems or related field preferred.
• NICET certification strongly preferred.
• State Fire Alarm licensing preferred, or ability to acquire.
• Valid driver's license with a clean driving record and willingness to travel to client sites.
• Prior experience in installation, maintenance and repair of fire alarm systems in commercial/industrial settings.
• Solid understanding of NFPA 72 and relevant building and fire codes.
• Proficiency in reading and interpreting blueprints, schematics and manuals for fire alarm equipment.
• Strong troubleshooting skills with ability to diagnose and resolve complex issues.
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision and as part of a team.

Responsibilities

• Inspect and test fire alarm components to verify proper operation.
• Prepare reports documenting inspection findings and deficiencies per NFPA codes.
• Troubleshoot malfunctions and perform repairs.
• Respond to service calls and emergencies to restore functionality.
• Conduct preventive maintenance and battery replacement.
• Document all service activities using ServiceTrade.
• Collaborate with Deficiency Sellers to prepare repair estimates.
• Interact with clients to schedule work and discuss findings.
• Coordinate with Service Coordinators to optimize work orders.
• Maintain a clean, safe work environment.

Skills

Fire alarm knowledge

Troubleshooting

Reading blueprints

Customer service

Communication skills

Willingness to travel

Independence

Education

NICET Certifications

State Fire Alarm licensing

Technical or vocational training in fire alarm systems

Job description

The Hiller Companies, LLC has an immediate opening forFire Alarm Service Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: A Fire Alarm Service Technician is responsible for the inspection, testing, maintenance and repair of fire alarm systems in accordance with industry standards and regulations. The Fire Alarm Technician plays a critical role in safeguarding lives and property by conducting thorough and detailed inspections, performing required maintenance and providing expert advice to valued customers.

Key Responsibilities:

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non‑compliance issues observed, in accordance with NFPA codes and standards
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs and other job‑related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures

What We Are Looking For:

• High School Diploma or equivalent
• Technical or vocational training in fire alarm systems or related field preferred
• NICET Certifications strongly preferred
• State specific Fire Alarm licensing preferred, or ability to acquire
• Valid driver's license with a clean driving record and willingness to travel to client sites as needed
• Prior experience in the installation, maintenance and repair of fire alarm systems in commercial and industrial settings
• Solid understanding of fire alarm codes, standards and regulations, including NFPA 72 (National Fire Alarm and Signaling Code) and relevant building and fire codes
• Proficiency in reading and interpreting blueprints, schematics and technical manuals for fire alarm equipment
• Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently
• Excellent communication and customer service skills, with the ability to interact professionally with clients and team members
• Ability to work independently with minimal supervision and as part of a team in a fast‑paced environment

Physical Requirements

• While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch or crawl, and is occasionally required to lift and/or move heavy objects
• Ability to lift and carry up to 50 pounds
• Comfortable working in various environments, including industrial facilities, commercial buildings and outdoor settings, which can potentially expose employees to noise, dust, heat stress, thermal stress, low light conditions, heights, etc.
• Capable of standing, walking, bending and kneeling for extended periods
• Ability to work at heights and in confined spaces as needed, which would require use of fall protection equipment and other safety devices
• Capable of using hand and power tools, including specialty tools resulting in cutting, grinding, drilling, fastening and other methods resulting in torque, vibration, noise, etc.

Hiller is a drug‑free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short‑term disability, voluntary long‑term disability, critical illness & accident insurance and paid time off
• Company‑provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.