Fire Alarm Service Technician

HCI Systems, Inc; Ontario (CA); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Paid time off

Weekly pay

Job summary

HCI Systems Inc. in California is seeking a skilled Fire Alarm Service Technician to service, troubleshoot, and repair fire alarm systems on customer sites.

You will read blueprints, coordinate with building owners, and participate in weekly on-call rotation while maintaining safety, documentation, and professional communication.

Qualifications

• Minimum of 2 years of experience in Fire Alarm/Low Voltage.
• Valid driver's license with a clean driving record.
• Experience with MS Office and industry equipment.
• Excellent communication skills and customer-facing experience.
• NICET or CA State Certification preferred or obtainable within one year.
• Ability to access restricted areas and work at heights up to 60 feet.
• EST3/EST4 experience a plus.

Responsibilities

• Respond to service requests and perform troubleshooting, repair and/or replacement of system equipment.
• Program fire alarm systems or work with low voltage systems including fire alarm, access control, security or CCTV.
• Read blueprints, diagrams, and specifications.
• Communicate status to management and customers.
• Participate in on-call rotation.
• Complete paperwork as required.
• Work safely in ducts, crawl spaces, and at heights up to 60 feet.

Job description

Overview

We are seeking a skilled Fire Alarm Service Technicians to join our team. In this role you will need to be familiar with servicing, troubleshooting, and repairing Fire Alarm systems.

Responsibilities

• Service technicians shall respond to scheduled and emergency service requests and perform in-depth trouble shooting, repair and/or replacement of system equipment.
• Service Technicians will have the ability to program fire alarm systems or have experience with programing low voltage systems including fire alarm, access control, security or CCTV.
• Frequently resolve problems through research of multiple alternatives.
• Communicate and effectively interact with other contractors and building owners.
• Participate in weekly on call rotation.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational product manuals.
• Assist customers on site with all questions and concerns in a timely and professional manner.
• Effectively communicate project status to management.
• Complete all appropriate company paperwork as required.
• Industry related NICET and/or CA State Certification is preferred or obtain within one year of hire.
• Experience with the following manufacturers: Edwards/EST, Kidde, Notifier, FireLite, Bosch, Silent Knight, DSC, Telguard, and Gamewell/FCI is preferred.

Qualifications

• Valid driver's license with a clean driving record.
• Applicants must meet requirements in relation to background and driving record.
• Must be proficient in the use and application of industry related equipment including MS Office.
• Must have excellent communications skills, using tact and diplomacy when dealing with customers.
• Regular, reliable, predictable attendance.
• Minimum of 2 years of experience in the Fire Alarm/Low Voltage industry.
• EST3 and EST4 experience a plus.
• Able to work in unusual and sometimes difficult positions such as climbing a ladder, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.
• Capable of performing physical labor to include carrying and moving equipment and tools as required and lifting to 75lbs.

Why Join Us?

• Unlimited Growth – Our expanding product lines and markets drive consistent double-digit growth, creating ongoing opportunities for advancement.
• Comprehensive Benefits – Enjoy 401(k) with matching, reduced-cost medical, dental, and vision insurance, plus flexible spending accounts. Additional voluntary benefits include life insurance, disability, and accident coverage.
• Paid Time Off – Recharge with paid holidays and our PTO plan
• Weekly Pay – Get paid every Friday.
• Employee Perks – From appreciation events and department outings to wellness programs and pet insurance, we invest in our team’s well-being.

HCI Systems Inc. is a licensed C-7, C-10 and C-16 low voltage systems integration contractor offering a full spectrum of services including sales, engineering, installation, service, and maintenance with over 600 employees in our seven branches. We offer fire life safety, fire suppression, fire sprinkler, access control, video management, intrusion detection, structured cable, nurse call and other related electronic detection solutions to our customers.

Equal Employment Opportunity

HCI is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms and conditions of employment and give equal opportunity considerations to applicants and employees regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (“Protected Classifications”). HCI will reasonably accommodate employees and applicants with disabilities as required by law, if the person is otherwise qualified to perform all the essential functions of the position safely and competently.

Pay Range

USD $32.00 - USD $40.00 /Hr.