Fire Alarm Service Technician

hillerexternal; Huntsville (AL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Life insurance

Disability insurance

Paid time off

Boot allowance

Job summary

The Hiller Companies, LLC is seeking a Fire Alarm Service Technician to inspect, test, maintain and repair fire alarm systems in accordance with NFPA codes and industry standards. The role includes detailed reporting, fault finding, and on-site client interaction with a focus on safety and reliability.

You will perform routine inspections, troubleshoot, respond to service calls, and assist with preventive maintenance and system upgrades while maintaining meticulous documentation for each job.

Qualifications

• High School Diploma or equivalent.
• Technical or vocational training in fire alarm systems.
• 3-5 years of Fire Alarm Technician experience preferred.
• NICET certifications strongly preferred.
• State Fire Alarm licensing preferred or able to acquire.
• Valid driver's license with clean record; travel to client sites as needed.
• Experience in installation, maintenance and repair of fire alarm systems in commercial/industrial settings.
• Solid understanding of NFPA codes and fire regulations.
• Proficient in reading blueprints, schematics and technical manuals.
• Strong troubleshooting and excellent customer service skills.

Responsibilities

• Inspect, test, maintain and repair fire alarm systems per standards and regulations.
• Conduct routine inspections and testing of components (panels, detectors, horns, strobes, annunciators).
• Prepare detailed reports of inspections, tests and deficiencies per NFPA codes.
• Troubleshoot malfunctions and perform repairs; address wiring, circuitry and device issues.
• Respond to service calls and emergencies; diagnose and restore system function.
• Perform preventive maintenance, calibration and battery replacement.
• Document all service activities with reports, work orders and parts usage.
• Collaborate with Deficiency Sellers to provide inspection notes and repair estimates.
• Communicate with clients to schedule work and discuss findings; propose upgrades.

Skills

Reading blueprints

Troubleshooting

Customer service

Independent worker

Education

High School Diploma or equivalent

Technical/vocational training in fire alarm systems

NICET Certifications (preferred)

Fire alarm licensing (preferred)

Job description

The Hiller Companies, LLC has an immediate opening for Fire Alarm Service Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary:

A Fire Alarm Service Technician is responsible for the inspection, testing, maintenance and repair of fire alarm systems in accordance with industry standards and regulations. The Fire Alarm Technician plays a critical role in safeguarding lives and property by conducting thorough and detailed inspections, performing required maintenance and providing expert advice to valued customers.

Key Responsibilities:

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, materialneeds and other job-related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures

What We Are Looking For:

• High School Diploma or equivalent
• Technical or vocational training in fire alarm systems or related field preferred
• 3-5 years Fire Alarm Technician experienced preferred
• NICET Certifications strongly preferred
• State specific Fire Alarm licensing preferred, or ability to acquire
• Valid driver's license with a clean driving record and willingness to travel to client sites as needed
• Prior experience in the installation, maintenance and repair of fire alarm systems in commercial and industrial settings
• Solid understanding of fire alarm codes, standards and regulations, including NFPA 72 (National Fire Alarm and Signaling Code) and relevant building and fire codes
• Proficiency in reading and interpreting blueprints, schematics and technical manuals for fire alarm equipment
• Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently
• Excellent communication and customer service skills, with the ability to interact professionally with clients and team members
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment

Physical Requirements

• While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch or crawl, and is occasionally required to lift and/or move heavy objects
• Ability to lift and carry up to 50 pounds
• Comfortable working in various environments, including industrial facilities, commercial buildings and outdoor settings, which can potentially expose employees to noise, dust, heat stress, thermal stress, low light conditions, heights, etc.
• Capable of standing, walking, bending and kneeling for extended periods
• Ability to work at heights and in confined spaces as needed, which would require use of fall protection equipment and other safety devices
• Capable of using hand and power tools, including specialty tools resulting in cutting, grinding, drilling, fastening and other methods resulting in torque, vibration, noise, etc.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.