Fire Alarm Service Technician

Hiller Companies, LLC; Hickory (NC); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

The Hiller Companies, LLC has an immediate opening for a Fire Alarm Service Technician. This role involves inspecting, testing, maintaining and repairing fire alarm systems in accordance with NFPA standards to safeguard lives and property.

You will document findings and provide expert guidance to customers in a dynamic field environment. Responsibilities include troubleshooting, preventive maintenance, and timely communication with clients and coordinators to ensure compliant, reliable system

Responsibilities

• Inspect and test fire alarm components (control panels, detectors, horns, strobes, annunciators) for proper operation
• Prepare detailed inspection reports and test results in line with NFPA codes and standards
• Troubleshoot system malfunctions; repair wiring, circuitry, devices and software as needed
• Respond to service calls and emergencies; diagnose issues and restore functionality promptly
• Perform preventive maintenance (cleaning, calibration, battery replacement) to reduce downtime
• Document all service activities (reports, work orders, parts usage, notes) in ServiceTrade
• Coordinate with Deficiency Sellers to detail inspection findings, material needs and repair estimates
• Interact with clients to schedule work, discuss findings and advise on system upgrades
• Collaborate with Service Coordinators to optimize orders, materials and scheduling
• Maintain a clean, safe work environment compliant with company protocols

Job description

The Hiller Companies, LLC has an immediate opening for Fire Alarm Service Technician. If you are a dedicated professional with a passion for fire protection and safety,

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: A Fire Alarm Service Technician is responsible for the inspection, testing, maintenance and repair of fire alarm systems in accordance with industry standards and regulations. The Fire Alarm Technician plays a critical role in safeguarding lives and property by conducting thorough and detailed inspections, performing required maintenance and providing expert advice to valued customers.

Sign-On Bonus: Available exclusively to qualified technicians, a $5,000.00 sign-on bonus paid in two installments: the first payment after successfully completing 30 days of employment, and the second payment after completing 90 days. This bonus rewards your commitment and excellent performance during your initial months with our company.

Key Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs and other job-related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures