Fire Alarm Service Technician

Convergint; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Convergint is seeking a full-time Fire Alarm Service Technician in Austin, TX to service and program fire alarm systems. You will join a team focused on growth, safety, and customer-first service while upholding Convergint’s values and culture.

The role emphasizes testing, programming, commissioning, and ongoing service of life-safety systems, requiring strong technical skills, a valid driver’s license, and the ability to travel locally to sites.

Qualifications

• 2–5 years as a fire alarm service technician with experience in programming EST 3 or EST 4 fire alarm systems or similar complexity.
• Solid technical skills and experience related to fire alarm systems and/or electronic security systems.
• Valid driver’s license with a clean driving record; ability to travel locally to jobsites.

Responsibilities

• Assist in testing, programming and commissioning of fire alarm and life safety systems.
• Assist in servicing of fire alarm and life safety systems.
• Read and interpret blueprints, diagrams, submittals and specifications.
• Work in accordance with local and national codes and company safety policies.
• Present a professional image of Convergint Technologies at all times.
• Collaborate with team members to improve operations at the technology center.

Skills

Fire alarm systems

Programming

Customer service

Electrical aptitude

Driving

Local travel

Education

High School/GED or equivalent

Associates degree in Electronic technology

NICET II Certification in Fire Alarm

Tools

Edwards Programming

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Fire Alarm Service Technician to join our amazing culture. In this role, you will be responsible for servicing and programming fire alarm systems. As a Fire Alarm Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Alarm Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You’ll Do

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Act as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service.
• Assist in the testing, programming and commissioning of fire alarm and life safety systems.
• Assist in the servicing of fire alarm and life safety systems.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programing of Fire Alarm Systems, schematics and operational/product manuals.
• Execute all work in accordance with local and national codes, general best practices as well as company health and safety policies and procedures.
• Act as our customers best service provider at all times thereby ensuring Convergint Technologies is the first choice for service.
• Communicate and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Keep up to date and informed on all company policies.
• Present a professional image of Convergint Technologies at all times in appearance and behavior.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver's license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Minimum Experience: 2-5 years as a fire alarm service technician with experience in programming EST 3 or EST 4 (Edwards) fire alarm systems or similar complexity.

• Texas FAL required

Preferred Experience: (but not required): 2 years of hands-on experience in the commercial/ industrial/ low voltage/ electrical industry.

• Edwards Programming experience
• NICET II Certification in Fire Alarm
• Associates degree in Electronic technology, Instrumentation

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.