Fire Alarm & Security Ops Leader

Silco Fire & Security; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Aflac

FSA

Short-term disability

Life insurance

Training

401(k) match

Tuition reimbursement

Paid holidays

PTO

Job summary

Silco Fire & Security is seeking an experienced Fire Alarm & Security Operations Manager in Cleveland, OH to elevate our Security and Fire Alarm Division. You will oversee the delivery of security and fire alarm solutions, inspections, and maintenance, ensuring compliance and professional service.

You will lead a team of technicians and coordinators, manage P&L, grow revenue, and collaborate with sales to expand market share while focusing on customer satisfaction and operational excellence.

Responsibilities

• Lead, mentor, and supervise a team of technicians and support staff involved in operations, including Technicians, Service Coordinators, and Project Managers/Coordinators.
• Oversee planning, scheduling and execution of system installations, inspections and maintenance projects with internal teams, subcontractors and customers.
• Ensure compliance with local, state, and national safety codes and standards through regular audits and quality checks.
• Serve as the primary customer contact, address inquiries, resolve issues and foster positive relationships to drive satisfaction.
• Manage inventory levels and resources to support operations and collaborate with procurement to ensure timely availability.

Job description

Silco Fire & Security is seeking an experienced Fire Alarm & Security Operations Manager in Cleveland, OH to elevate our Security and Fire Alarm Division. You will oversee the delivery of security and fire alarm solutions, inspections, and maintenance, ensuring compliance and professional service.

You will lead a team of technicians and coordinators, manage P&L, grow revenue, and collaborate with sales to expand market share while focusing on customer satisfaction and operational excellence.