Fire Alarm Field Supervisor

YDU JC Air Cond & Ref Inc.- Dubai; Canton (MA); On-site; USD 98,000 - 134,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time - 15+

401K + medical/dental/vision from day

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls in the United States seeks a Service/Installation leader to provide vision and direction for the local office, supervising technicians and driving profitable growth. You will develop strategies and implement plans to meet district goals while upholding safety policies.

The role requires travel, strong leadership, and excellent customer interaction to ensure service excellence and project success. Competitive salary and strong benefits are offered.

Qualifications

• Required Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
• Associate Degree or equivalent experience.
• Minimum of 5-10 years’ experience in a supervisory position.
• Available for local/regional travel, which may include nights and weekends.

Responsibilities

• Revenue responsibility: meet and exceed corporate goals for service and installation; maximize market potential.
• Customer Satisfaction: maintain effective communications and strong relationships from first contact to service completion.
• Productivity Improvement: set fair territories, assign performance measurements, and train all staff in procedures.
• Safety Compliance: ensure employee safety training is current and address hazards promptly.

Skills

Supervisory leadership

Team building

Presentation skills

Negotiation skills

District administration

Customer interaction

Education

Associate Degree or equivalent experience

Job description

Build your best future with the Johnson Controls team Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Check us out!: https://youtu.be/ZtUwSd41LgM

What we offer

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What will you do

This position is responsible for providing vision, leadership and direction for the service and/or installation business in the local office. Responsibilities include supervising technicians, developing business strategies, and implementing action plans to meet the districts objectives and drive profitable growth of the business, including embracing the company programs, identification of life safety deficiencies and recommendations.

How you will do it

Revenue responsibility:

Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue and profitability.

Customer Satisfaction:

Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.

Productivity Improvement:

Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.

Safety Compliance:

Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training id through, complete and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.

What we look for

Required Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers. Associate Degree or equivalent experience. Minimum of 5-10 years’ experience in a supervisory position. Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule.

Salary

HIRING SALARY RANGE: $98,000-134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Equal Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

If you are an individual with a disability and you require an accommodation during the application process,

Company Vision

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.