FinOps Manager , (AWS) Public Service & Federal Customers

Amazon; Virginia (MN); On-site; USD 95,000 - 120,000; Full time

Job summary

A leading technology company is hiring a FinOps Manager to oversee AWS order-to-cash processes for public service and federal customers. You will handle billing issues, manage receivables, and interact directly with government accounts. Ideal candidates will have strong Excel skills, experience in finance, and a Bachelor's degree. A Top Secret security clearance is required.

Qualifications

• 3+ years of advanced proficiency in Excel.
• 5+ years of experience in tax, finance, or a related analytical field.
• Current US Government Security Clearance of Top Secret with SCI eligibility or above.

Responsibilities

• Understand AWS billing processes to guide customers and resolve discrepancies.
• Manage customer receivables and maximize AWS cash flow.
• Prepare reports for receivables management.
• Resolve internal and external accounts receivable inquiries.

Skills

Advanced proficiency in Excel

Analytical skills

Strong organizational skills

Education

Bachelor's degree

Tools

SQL

MS Access

Essbase

Cognos

Job description

FinOps Manager, (AWS) Public Service & Federal Customers

AWS Order-to-Cash (O2C) supports global customers by helping them understand our order-to-cash cycle, and ensuring their experience with AWS meets their business needs.

As an AWS O2C Manager, you will support the government and nonprofit communities’ customers to identify and resolve billing issues, collect on past due balances, post cash and report on your team's performance on a daily, weekly and monthly basis.

A successful individual will be very self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.

This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Primary Responsibilities Include:

• Understanding the AWS billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR
• Managing a portfolio of customer receivables and working to maximize AWS cash flow by solving customer payment issues
• Preparing insightful and actionable reports for the receivables management team
• Full cycle of accounts receivable past due balances, including: research, analysis and reconciliation
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables
• Managing internal and external Accounts receivable inquiries
• Maintaining customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information
• Directly interacting with a wide variety of public sector accounts and building strong relationships and understanding the procure-to-pay cycles of our customers
• Developing policies, procedures and processes with internal support teams, then implementing and enforcing globally (continuous improvement cycle)

Additional Responsibilities:

• Performing deep dive analysis for AWS customer contacts to gather lessons learned, and then uses that information to create or improve policies, procedures, and best practice reference materials
• Working with customer support peers around the globe to ensure a consistent and high-quality level of support
• Acting as the Voice of the Customer for our AWS top tier customers and Sales Teams, reporting and acting on observed areas for improvement
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

Requirements:

• 3+ years of advanced proficiency in Excel (pivots, lookups, etc.) experience
• 5+ years of tax, finance or a related analytical field experience
• Bachelor's degree
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Preferred Qualifications:

• MBA, or CPA
• Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Essbase or Cognos) and providing recommendations based on results of ad hoc analyses to management for strategic decision-making
• Brief level – SCI & Polygraph level – Full Scope (SFP)
• Experience of working with Federal Agencies and Government Contracting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.