FinOps Analyst , Global Account Receivables

Amazon; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Amazon seeks a FinOps Analyst for its Global Accounts Receivable team. The role involves managing cash applications, resolving customer queries, and participating in process improvement projects. The ideal candidate will have a degree in finance and experience in accounts receivables or customer service, alongside strong Excel skills.

Qualifications

• Minimum 1-2 years experience in O2C domain, preferably cash application or customer service.
• Flexibility to work late evening/night shifts.

Responsibilities

• Manage accounts receivable and resolve customer queries.
• Perform cash applications and conduct reconciliations.
• Drive process improvements through collaboration with internal teams.

Skills

Excellent communication skills

Customer service focus

Ability to prioritize and multi-task

Intermediate knowledge of Excel

Education

Graduation or Master’s Degree in Accounting/Finance

Job description

FinOps Analyst , Global Account Receivables

Summary of the role

The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. You should have a basic level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:
- Ensure timely closure of payments with high degree of accuracy
- Respond to customer queries through call and/or email
- Research unapplied payments and work with customer to identify the root cause and resolve open issues on account
- Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account
- Provide growth ideas for process standardization and automation through JDI/Kaizen projects
- Perform complex reconciliations on customer payments
- Perform QC and conduct refresher trainings with the team on best practice sharing
- Highlight and address issues with the technical teams related to the discrepancies with the ERP system


Job requirements
- Excellent written and verbal communication skills with strong customer service focus
- Ability to prioritize, multi-task and work with minimal supervision
- Drive for continuous learning and self-development
- Flexibility to change as per the changing requirements of the business
- Minimum 1-2 years experience in O2C domain, preferably cash application or Customer Service
- Intermediate knowledge of Excel – including working with pivot & formulas
- Flexible to work in late evening/night shifts

BASIC QUALIFICATIONS

- Graduation or a Master’s Degree in Accounting/Finance or a related field.
- Previous experience 1-2 Years, preferably in Account Receivables, Collections, Dispute Management, Customer Service, or other customer facing role

PREFERRED QUALIFICATIONS

- Previous experience 1-2 Years, preferably in Account Receivables, Collections, Dispute Management, Customer Service, or other customer facing role


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