Fine Jewelry Store Lead: Assistant Manager

Kinn Studio; New York (NY, CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Employee discount

Holiday party

Event invitations

Job summary

Kinn Studio in New York City seeks an Assistant Store Manager to partner with the Store Manager, driving sales, developing the team, and delivering a personalized fine jewelry experience on the floor.

As a hands-on floor leader, you will coach the team, oversee daily operations, and build lasting client relationships through proactive outreach and clienteling, ensuring exceptional service and store performance.

Qualifications

• Retail leadership experience with coaching and development of teams.
• Strong clienteling and relationship-building skills.

Responsibilities

• Drive store sales goals and KPIs through active selling, clienteling, and consistent follow-through.
• Lead by example, helping clients discover pieces that reflect their personal style and mark meaningful moments.
• Coach the team on product knowledge, client engagement, and closing fine jewelry transactions.
• Build lasting client relationships and ensure thoughtful follow-up after purchases and inquiries.
• Drive private appointments, special orders, and repeat visits through personalized outreach.
• Resolve client concerns with care and sound judgment, escalating when appropriate.
• Lead daily floor execution, setting clear priorities and ensuring appropriate coverage.
• Provide ongoing coaching and actionable feedback to strengthen individual and team performance.
• Support onboarding and training, ensuring new team members understand Kinn’s products, service standards, and operating procedures.
• Foster a collaborative sales culture grounded in accountability, initiative, and shared success.
• Support scheduling and communicate staffing needs to the Store Manager.
• Run the store independently in the Store Manager’s absence, making decisions within established guidelines.
• Oversee opening and closing procedures and ensure the store is ready to welcome clients each day.
• Maintain visual merchandising, presentation, and housekeeping standards.
• Ensure accuracy in inventory receiving, transfers, counts, and special-order tracking.
• Uphold security procedures and handle fine jewelry with care and accountability.
• Ensure the team follows company policies, transaction procedures, and brand standards.
• Identify and resolve operational issues, escalating risks or discrepancies promptly.
• Review sales results and KPIs with the Store Manager, identifying opportunities and translating them into daily team priorities.
• Recommend and execute improvements to selling, clienteling, and store operations.
• Partner with the Store Manager to develop local relationships, private shopping experiences, and events that bring clients into the store.
• Track outreach and event results to understand their contribution to appointments, sales, and repeat business.
• Support responsible payroll and expense management through effective floor coverage and resource use.

Job description

Kinn Studio in New York City seeks an Assistant Store Manager to partner with the Store Manager, driving sales, developing the team, and delivering a personalized fine jewelry experience on the floor.

As a hands-on floor leader, you will coach the team, oversee daily operations, and build lasting client relationships through proactive outreach and clienteling, ensuring exceptional service and store performance.