Fine Jewelry Sales Associate, Part-Time

Lagos, Inc.; North Chevy Chase (MD); On-site; USD 29,000 - 32,000; Full time

Job summary

LAGOS is seeking a Sales Associate to deliver personalized service, maintain brand standards, and drive sales by sharing product knowledge, building client relationships, and upholding store aesthetics. This role focuses on greeting customers, recommending tailored choices, and presenting products with sophistication.

You will stay current on product information and brand trends, contribute to a sportive team environment, and support operational integrity.

Qualifications

• At least 2 years of sales experience in luxury, customer-centric environments.
• Proven ability to meet and exceed individual sales targets with refined selling techniques.
• Experience cultivating relationships with discerning customers via clienteling/CRM.
• Ability to tell the product story to connect with customers and build trust.
• Proficient with POS systems and basic inventory procedures.

Responsibilities

• Greet customers, understand needs, and offer tailored advice to enhance shopping.
• Maintain in-depth knowledge of products, features, and brand information.
• Consistently meet and exceed personal sales goals using selling techniques.
• Build trust-based relationships with customers through follow-ups and service.
• Process transactions accurately using the company’s POS system.
• Uphold brand standards by arranging displays and keeping cases neat.
• Assist with receiving new merchandise and replenishing stock on the floor.
• Contribute to a clean, inviting store environment and brand-adherent merchandising.
• Collaborate with team to achieve store goals and a positive work environment.
• Monitor floor for security and adhere to loss prevention policies.
• Stay updated on new products, trends, and brand developments.

Skills

Luxury sales

Clienteling

CRM familiarity

Product storytelling

POS proficiency

Job description

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for men and women. The brand’s signature Caviar collections offer bold, unique styles that encourage personal expression.

Position Summary

As a Sales Associate, you are responsible for providing personalized customer service, maintaining brand standards, and driving sales by offering product knowledge, building customer relationships, and upholding store aesthetics. Your duties include greeting and assisting discerning customers, achieving sales targets, managing inventory, ensuring visual merchandising, and handling transactions. Also, you’ll stay current on product information and brand trends, contribute to a sportive team environment, and support operational integrity.

Essential Functions

• Greet customers, understand their needs, and offer tailored advice to enhance their shopping experience.
• Maintain in-depth knowledge of products, their features, and brand information to effectively answer questions and guide selections.
• Consistently meet and exceed personal sales goals by employing effective selling techniques and building strong customer relationships.
• Build and nurture productive, trust-based relationships with customers through follow-ups and excellent service.
• Process transactions efficiently and accurately, using the company’s point of sale system.
• Uphold brand standards by arranging displays, maintaining a neat and organized case line, and ensuring products are presented attractively.
• Assist with receiving new merchandise, replenishing stock on the sales floor, conducting stock counts, and reporting discrepancies.
• Contribute to a clean, organized, and inviting store environment by performing daily maintenance tasks and adhering to brand guidelines.
• Work effectively with fellow team members to achieve store goals and contribute to a positive and supportive work environment.
• Support security efforts by monitoring the sales floor for suspicious activity and adhering to loss prevention and company policies.
• Remain up-to-date on new products, trends, and brand developments to provide the most current and informed services

Key Performance Indicators

• Average Transaction Value
• Clienteling & CRM Engagement
• Repeat Client Retention
• New Client Acquisition

Qualifications

• A minimum of 2 years of prior sales experience in a luxury, customer-centric environment.
• Proven ability to meet and exceed individual sales targets. Expertise in consultative selling, upselling, and cross-selling in a sophisticated manner.
• Expertise in cultivating relationships with discerning customers via clienteling and CRM.
• Ability to tell the product’s story to connect with customers and build trust.
• Proficiency with POS systems and basic inventory procedures.
• Exceptional communication skills.
• Impeccable personal presentation. Attention to detail. Emotional intelligence and discretion. Adaptability and composure.

Success Profile

Success in this role is measured by the ability to consistently achieve and exceed individual and store sales goals; deliver an elevated, personalized luxury customer experience that builds trust, loyalty, and repeat business; develop and maintain strong client relationships through effective clienteling, follow‑up, and CRM; demonstrate deep product and brand knowledge to confidently guide customers and communicate the story, craftsmanship, and value of LAGOS jewelry; represent the brand with professionalism, polished presentation, and discretion; maintain accurate and efficient POS, inventory, merchandising, and operational standards; contribute to a clean, organized, and inviting store environment; collaborate effectively with the team to achieve shared goals; and consistently uphold LAGOS brand standards while adapting to the needs of discerning customers and a fast‑paced retail environment.

LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The pay range for this role is:

21 - 23 USD per hour (Chevy Chase Bloomingdales )