Fine Jewelry Sales Associate - Part Time

Belk, Inc. & Belk eCommerce LLC.; Fayetteville (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. is seeking a Fine Jewelry Associate to drive store sales and build lasting client relationships through expert product knowledge and personalized service.

You will explore our jewelry collection, understand customer needs, and collaborate with a team focused on delivering an outstanding customer experience. You will meet sales and service goals, maintain merchandising standards, and support ongoing jewelry repairs and transactions in a fast-paced environment.

Qualifications

• High School Diploma required.
• Strong interpersonal communication skills.
• Fine Jewelry experience preferred/retail or sales experience required.

Responsibilities

• Meet/exceed personal weekly, monthly, and annual sales goals.
• Assist customers in selecting Fine Jewelry and offer complementary items with purchases.
• Maintain Fine Jewelry merchandising and visual standards and security policies.
• Handle transactions accurately and efficiently; perform minor jewelry repairs as needed.

Skills

Interpersonal communication

Retail sales experience

Fine jewelry knowledge

Customer service oriented

Education

High School Diploma

Job description

As a Fine Jewelry Associate, you will drive store sales and metrics by outfitting each client with uniquely special jewelry pieces that symbolize intimate moments and create memories for years to come. Through excellent customer service and in-depth product knowledge you’ll develop customer relationships than span generations of family. Because of their interaction with you clients will know that when it comes to fine jewelry purchases, they can count on Belk every time. You’ll explore our selection of brand and products with the client, work to understand their needs while building the purchase. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

• Meet/exceed personal weekly, monthly, and annual sales goals
• Meet/exceed personal Elite Service Plan attachment rate goals
• Meet/exceed personal presale goals for specified presale events
• Meet/exceed personal repair sales dollar goals
• Meet/exceed Belk Rewards credit card solicitation goals
• Meet/exceed trunk show sales and appointment goals
• Meet/exceed Item Locator sales goals
• Develop clientele/customer base by asking each customer to complete a client profile card. Use customer cards to send thank you notes, notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events
• Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase
• Handle each customer transaction professionally, efficiently and accurately
• Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries
• Maintain Fine Jewelry merchandising and visual standards, including departmental signing
• Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you
• Complete diamond testing as required
• Check-in and replenish merchandise inside case lines. Pieces must be placed in same merchandise stories
• Prepare merchandise transfers and repairs to the RPC as scheduled
• Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner
• Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner
• Follow all procedures for inventory counts, move to Clearance projects and re-ticketing
• Maintain Belk professional standards for dress attire and appearance
• Cooperate and collaborate with fellow associates, management and business partners
• Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy
• Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management
• Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8

Minimum Education & Experience:

• High School Diploma
• Strong interpersonal communication skills
• Fine Jewelry experience preferred/ retail or sales experience required

Physical Requirements:

• Ability to use keyboard, telephone, computer and other business related equipment
• Knowledge of diamonds: 4 C’s and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation
• Physically stand during duration of shift
• Be able to bend and stoop as well as lift up to 30 lbs.
• Hand manipulation to complete watch and fine jewelry repairs
• Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum.
• Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department

We’d love to have your smiling face on our team but not until you’re 16! Since you’re here you might as well do a little shopping. www.belk.com

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders.

Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

Belkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We’re constantly making improvements to comply with the "Americans with Disabilities Act" and the Web Content Accessibility Guidelines. If you can’t access information on belkcareers.com due to a disability, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 to help you with the application process.

We are an Equal Opportunity Employer Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.