Fine Jewelry Counter Manager - Full Time

Belk; Dothan (AL); On-site; USD 43,000 - 60,000; Full time

Job summary

Belk is seeking a Fine Jewelry Counter Manager for its Dothan location, responsible for driving sales, ensuring customer satisfaction, and overseeing the Fine Jewelry department's operations. The ideal candidate will have strong communication skills and a background in retail management, focusing on delivering an excellent shopping experience in a supportive team environment.

Qualifications

• No education requirement, but experience in retail and fine jewelry preferred.
• Minimum three years customer service/retail management experience required.

Responsibilities

• Drive sales and meet/exceed personal sales goals.
• Ensure excellent customer service and support Fine Jewelry Associates.
• Analyze business and recommend strategies to impact sales.

Skills

Interpersonal communication

Sales skills

Customer service

Education

High School Diploma

Retail management experience

Job description

Fine Jewelry Counter Manager - Full Time

Join to apply for the Fine Jewelry Counter Manager - Full Time role at Belk

Fine Jewelry Counter Manager - Full Time

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Join to apply for the Fine Jewelry Counter Manager - Full Time role at Belk

At Belk, we have a vision to reimagine the department store. As a Fine Jewelry Counter Manager, you will drive store sales and metrics through providing excellent customer service to each customer and through the execution of customer-facing merchandising standards throughout the store. You will ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages them to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together. The Fine Jewelry Counter Manager is responsible for the overall operation and sales performance of the Fine Jewelry department.

Job Functions

• Proactively greet and engage customers warmly and with a smile.
• Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase.
• Drive sales and meet/exceed personal sales goals, as well as total department sales plan.
• Meet or exceed solicitation goal for Belk Rewards Credit Card program and other key metric goals.
• Build a loyal customer base and drive sales through customer clienteling.
• Execute successful promotions, including trunk shows, presell events, and other special events.
• Analyze daily/weekly/monthly business and recommend strategies to impact business.
• Role model and demonstrate excellent selling skills and customer service.
• Manage the achievement of sales plan by supporting Fine Jewelry Associate(s) to meet or exceed personal sales and key metric goals where applicable.
• Use training, role playing, and offer feedback to support growth and development of Fine Jewelry Associate(s) where applicable.
• Handle each customer transaction professionally, efficiently, and accurately.
• Build a successful repair business and meet personal and department repair revenue and service plan goals.
• Work professionally and pleasantly with co-workers, managers, and business partners to accomplish defined tasks.
• Complete minor repairs on fine jewelry to include removing watch links and changing watch batteries.
• Oversee daily operations functions, including daily counts, shipping and receiving merchandise, merchandising case lines within the department consistent with company visual standards, and accepting customer owned merchandise for repair at the processing center.
• Maintain Fine Jewelry security standards, including keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended, and locking all showcases and safes behind you.
• Identify and reduce shrinkage in area.
• Comply with all company policies and procedures.
• Accept additional duties or sharing responsibilities as requested by management.
  
  

Position Contribution Level :

Intermediate Level

Minimum Education & Experience:

• No education requirement.
• Experience in retail and fine jewelry preferred.
  
  

Knowledge & Skills

• Strong interpersonal communication skills.
• Ability to use and learn keyboard, telephone, computer and other business-related equipment.
  
  

Physical

• Stocking requirements can involve reaching above and below shoulder level and lifting up to 50-pound boxes.
• Ability to push / pull 100-250 pounds when moving stock carts.
• Hand manipulation to complete watch and fine jewelry repairs
  
  

Supervisor

The Fine Jewelry Counter Manager reports directly to the Sales Team Manager or Store Manager.

Supervises

None

Accessibility Guidelines:

Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at [e-mail]. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.

We Are An Equal Opportunity Employer:

Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.

Minimum Education & Experience:

• High School Diploma
• Strong interpersonal communication skills
• Three years customer service/retail management experience
  
  

Physical Requirements:

• Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 80
• Ability to use keyboard, telephone, computer and other business related equipment
• Knowledge of diamonds: 4 C’s and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation
• Physically stand during duration of shift
• Be able to bend and stoop as well as lift up to 30 lbs
• Hand manipulation to complete watch and fine jewelry repairs
• Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum
• Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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