Fine Jewelry Commission Sales Associate - Westgate Mall

JCPenney; Amarillo (TX); On-site; USD 13,638 - 19,424; Full time

Benefits offered by this job

Employee discount

Medical/dental/vision benefits

401(k) with company match

Paid holidays

Job summary

JCPenney is seeking a Fine Jewelry Commission Sales Associate to be the resident expert on our Fine Jewelry in-store assortment. You will educate customers, drive sales, and contribute to building a loyal clientele through exceptional service.

You will also participate in inventory processes, support iCAP initiatives, and uphold store standards while earning commissions on qualified merchandise and care plans.

Qualifications

• Minimum of 2 years retail experience.
• Proven ability to meet or exceed sales goals.
• Excellent customer service and communication skills.

Responsibilities

• Engage customers to assess needs and present Fine Jewelry options.
• Educate customers on product attributes and benefits.
• Support inventory, transfers, and store operations to maintain a clean, organized on-floor experience.

Skills

Retail experience

Customer service

Strong communication

Sales goal orientation

Tools

POS system

Inventory systems

Job description

Your role as the Fine Jewelry Commission Sales Associate is to be the resident guru around all things Fine Jewelry in the entire store. You know these products inside and out and love educating the customer on how your merchandise can enrich their lives.

Primary Responsibilities

• Customer Service & Sales – Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Meets or exceeds sales goals by contributing in-depth knowledge and customer service to Fine Jewelry business. Actively and enthusiastically engages customers to support the company's Instant Credit Application Process (iCAP).
• General Operations – Participates in inventory processes (annual inventory, cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) Participates in all Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Maintains sales floor recovery processes to ensure a clean and organized store environment.
• Performance Standards – Supports company shrink and safety initiatives and consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

To achieve success at JCPenney, a manager will possess the following:

• Work experience – Minimum of 2 years retail experience
• Drives Performance – Holds self-accountable to a higher standard to achieve results. Provides feedback, visibility, and recognition to the team.
• Builds Relationships – Develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
• Drives Change – Adapts quickly to changing situations with energy and a positive attitude. Coach others through change.
• Shows Courage – A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

In addition to a competitive wage, this position offers 1% commission on sales of qualified merchandise and a 10% commission for Service and Care plans.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $12.00/Hr - USD $12.00/Hr.