Fine Jewelry Commission Sales Associate - Grand Central Mall

JCPenney; Vienna (VA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical / Dental / Vision

401(k) with company match

Employee discount

Paid holidays

Job summary

JCPenney is seeking a Fine Jewelry Commission Sales Associate to be the resident guru for all Fine Jewelry in the store. You will educate customers on product attributes, drive sales, and actively participate in inventory and service tasks.

The role includes commission on qualified merchandise and service plans, with comprehensive benefits. Responsibilities cover customer engagement, product knowledge, iCAP process support, and maintaining an organized, safe selling floor.

Qualifications

• Minimum of 2 years retail experience.
• Strong customer service and sales skills.
• Ability to explain product attributes and educate customers.
• Comfort with learning and communicating about Fine Jewelry.

Responsibilities

• Engage customers to determine needs and guide product choices.
• Explain key product attributes to generate interest and build clientele.
• Support iCAP credit applications as part of the sales process.
• Participate in inventory, transfers, returns, and stock controls.
• Maintain clean, organized sales floor and values safety standards.
• Contribute to achieving sales goals with product knowledge and service.

Skills

Retail sales

Customer service

Communication

Teamwork

Inventory processes

Job description

Your role as the Fine Jewelry Commission Sales Associate is to be the resident guru around all things Fine Jewelry in the entire store. You know these products inside and out and love educating the customer on how your merchandise can enrich their lives.

Primary Responsibilities

• Customer Service & Sales – Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Meets or exceeds sales goals by contributing in-depth knowledge and customer service to Fine Jewelry business. Actively and enthusiastically engages customers to support the company's Instant Credit Application Process (iCAP).
• General Operations – Participates in inventory processes (annual inventory, cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) Participates in all Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Maintains sales floor recovery processes to ensure a clean and organized store environment.
• Performance Standards – Supports company shrink and safety initiatives and consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

To achieve success at JCPenney, a manager will possess the following:

• Work experience – Minimum of 2 years retail experience
• Drives Performance – Holds self-accountable to a higher standard to achieve results. Provides feedback, visibility, and recognition to the team.
• Builds Relationships – Develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
• Drives Change – Adapts quickly to changing situations with energy and a positive attitude. Coach others through change.
• Shows Courage – A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

In addition to a competitive wage, this position offers 1% commission on sales of qualified merchandise and a 10% commission for Service and Care plans.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $12.00/Hr - USD $12.00/Hr.