Fine Jewelry Clerical & Customer Experience Associate

Macy's, Inc.; Santa Clara (CA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Résumé du poste

Macy's is seeking a Clerical colleague in the Fine Jewelry Department to process new merchandise and maintain records. You will deliver an exceptional customer experience while handling a range of administrative tasks and supporting sales associates.

Full-time roles typically schedule 30+ hours per week, with part-time options 12-24 hours; hours vary by business needs. This position emphasizes accuracy, teamwork and customer focus within a dynamic retail environment.

Qualifications

• No prior education or experience required
• Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
• Enjoy working as part of a team, as well as independently
• Resourceful and able to adapt quickly to changing priorities

Responsabilités

• Acknowledge customers in a friendly and helpful manner
• Use technology to complete sales transactions, perform audits, and process new receipts, damages, transfers and return-to-vendor merchandise
• Merchandise jewelry cases for new products, season changes, special events and clearance sales
• Pack customer sizing and repair orders for outbound shipment to the Jewelry Center
• Organize and file shipping, receiving, customer sizing, repair, sales and return documentation
• Assist in the inventory process and monitor supply levels
• Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy Online, Pickup in Stores (BOPS)
• Maintain orderliness and cleanliness of jewelry counters and area
• Adhere to Asset Protection and inventory control and compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Description du poste

Macy's is seeking a Clerical colleague in the Fine Jewelry Department to process new merchandise and maintain records. You will deliver an exceptional customer experience while handling a range of administrative tasks and supporting sales associates.

Full-time roles typically schedule 30+ hours per week, with part-time options 12-24 hours; hours vary by business needs. This position emphasizes accuracy, teamwork and customer focus within a dynamic retail environment.