Fine Jewelry Clerical Associate: Customer Focus

Macy's, Inc.; Bend (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with...

Job summary

Macy’s is seeking a Clerical colleague for the Fine Jewelry Department to handle new merchandise and keep records, while delivering an exceptional customer experience where the customer is the priority.

Full-time colleagues typically work 30+ hours weekly; part-time roles range 12-24 hours. Hours vary by business needs and availability, with opportunities for engagement in a dynamic retail environment.

Qualifications

• No prior education or experience.
• You must provide an exceptional customer experience by ensuring the customer is the priority.

Responsibilities

• Acknowledge customers in a friendly and helpful manner.
• Use technology to complete sales transactions, perform audits, and process new receipts, damages, transfers and return-to-vendor merchandise.
• Merchandise jewelry cases for new products, season changes, special events and clearance sales.
• Pack customer sizing and repair orders for outbound shipment to the Jewelry Center.
• Organize and file shipping, receiving, customer sizing, repair, sales and return documentation.
• Assist in the inventory process and monitor supply levels.
• Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy Online, Pickup in Stores (BOPS).
• Maintain orderliness and cleanliness of jewelry counters and area.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities

Skills

Strong interpersonal skills

Flexible availability

Team player

Job description

Macy’s is seeking a Clerical colleague for the Fine Jewelry Department to handle new merchandise and keep records, while delivering an exceptional customer experience where the customer is the priority.

Full-time colleagues typically work 30+ hours weekly; part-time roles range 12-24 hours. Hours vary by business needs and availability, with opportunities for engagement in a dynamic retail environment.