Financial Wellness Support Specialist

Fidelity Investments; Merrimack (NH); On-site; USD 22,041 - 31,684; Full time

Job summary

Fidelity Investments in Merrimack, NH is hiring a Financial Customer Associate (FCA) for a full‑time, onsite role. The position starts with a 14‑week training cohort, followed by handling customer calls including 401K inquiries and account maintenance.

Expect a structured schedule: training 8:30 am–5:00 pm EST, then 8‑hour shifts, four days onsite in a four‑week cycle. Applicants should have at least one year of customer service experience and a high school diploma or GED.

Qualifications

• Minimum one year of customer service experience.
• High School diploma or GED required.

Responsibilities

• Join a training cohort during the first 14 weeks to become an FCA.
• Handle a mix of basic customer calls and 401K‑plan calls after training.
• Continue taking customer calls and participate in team activities and coaching.
• Work full-time in an hourly phone role with potential for extra hours.

Education

High School diploma or GED

Customer service experience

Job description

Fidelity Investments in Merrimack, NH is hiring a Financial Customer Associate (FCA) for a full‑time, onsite role. The position starts with a 14‑week training cohort, followed by handling customer calls including 401K inquiries and account maintenance.

Expect a structured schedule: training 8:30 am–5:00 pm EST, then 8‑hour shifts, four days onsite in a four‑week cycle. Applicants should have at least one year of customer service experience and a high school diploma or GED.