Financial Wellness Specialist

Greylock FCU; North Adams (MA); Hybrid; USD 53,000 - 68,000; Full time

Benefits offered by this job

Sign-on bonus

Hybrid work schedule

Job summary

Greylock Federal Credit Union in North Adams, MA is seeking a Financial Wellness Specialist to provide financial education and coaching to members across budgeting, credit building, and cash flow management. The role includes workshops, loan screening, and helping members access savings products.

Hybrid schedule with one remote day, occasional evenings/weekends for community events. Requires FiCEP designation and experience in outreach; MS Office skills are essential.

Qualifications

• Experience in financial coaching, community outreach, or banking preferred.
• Strong communication and relationship-building skills.
• Proficiency with MS Office and virtual meeting tools; FiCEP designation required.

Responsibilities

• Provide financial coaching and relationship building to members on budgeting, credit building, cash flow management, and goal-setting via in-person, virtual, and phone sessions.
• Conduct outreach and deliver financial education workshops in schools, community centers, businesses, and partner organizations.
• Support account opening and member onboarding processes, including savings, checking, CDs, and online banking tools, in coordination with branch and lending staff.
• Advise internal teams on culturally centric outreach practices to reach underbanked communities.

Skills

Financial coaching

Community outreach

Banking

Education

High school diploma

Credit counseling training

Tools

MS Office

Databases

Video conferencing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Financial Wellness Specialist

Regular Full-Time Professional North Adams, MA, US

Salary Range: $25.63 To $32.75 Hourly

Sign on bonus

$1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

Work Arrangement

Hybrid (M-F 8am-5pm, 1 day remote with some nights and occasional weekends)

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Financial Wellness Specialist provides financial education, one-on-one coaching, and access to lending and savings products to support members’ financial health. With a focus on low-to-moderate-income communities, the coach develops customized financial action plans, facilitates workshops, and supports members in applying for loans and opening accounts. Coaches may have additional cultural or language specialties noted internally to enhance member trust and accessibility.

Essential Functions & Responsibilities

45%

Provide financial coaching and relationship building to members on budgeting, credit building, cash flow management, and goal-setting via in-person, virtual, and phone sessions at Greylock locations and partner sites.

25%

Conduct outreach and deliver financial education workshops in schools, community centers, businesses, and partner organizations, tailored to the unique needs of each audience.

10%

10%

Serve as a loan interviewer for consumer loan products; support members in evaluating options, completing applications, and understanding terms.

Maintain and update financial coaching data in internal databases; assist with program tracking and partner reporting, including Banzai curriculum metrics.

5%

Support account opening and member onboarding processes, including savings, checking, CDs, and online banking tools, in coordination with branch and lending staff.

5%

Advise internal teams on strategies for engaging specific communities, serving as a cultural resource and utilizing culturally centric outreach practices to reach underbanked communities.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required

Performance Measurements

• Increase in members coached and progress toward financial goals.
• Number and quality of financial education sessions delivered.
• Completion rate of financial coaching action plans.
• Growth in product and service utilization from coached members.
• Data accuracy and timeliness of required program reporting.
• Upholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.

Knowledge and Skills

Experience: Prior experience in financial coaching, community outreach, or banking preferred.

Education: High school diploma or equivalent plus specialized financial education or credit counseling training.

Interpersonal Skills: Strong ability to engage and motivate diverse populations with empathy, clarity, and professionalism.

Technical/Other Skills: Must be proficient in Microsoft Office Suite and able to use databases and virtual meeting tools. Must pass and maintain Certified Credit Union Financial Counselor (FiCEP) designation.

Communication

Attention to Detail

Relationship Management

Physical Requirements

Ability to lift up to 25 pounds and stand for long periods. Must be able to work nights and weekends to support community events.

Hybrid role with regular travel to Greylock branches and partner sites. Frequent public speaking and outreach in community settings.

Salary Range

The salary range for this role is $25.63 to $32.75. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.

Service and stability

With history going back to the 1930s, Greylock served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.

Opportunities to grow

We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, value-driven, and makes a real impact on your community.

Benefits that work

Greylock offers competitive benefits and a range of opportunities to grow your career. Choose from two comprehensive medical plan options, along with FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits. Additionally, our generous benefits package includes 401k plans with employer match and employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. Greylock offers employer paid life insurance along with both short- and long-term disability. Per an individual’s need, additional life, accident, critical illness benefits, and pet insurance, may also be elected.

To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut.

Review of the candidate pool for each opportunity with Greylock Federal Credit Union will begin on the fourteenth day of posting.