Financial Systems Technical Support Specialist

ZipRecruiter; Lancaster (Lancaster County); Remote; USD 50,000 - 70,000; Full time

Job summary

A growing technology firm is seeking a Financial Systems Technical Support Specialist in Lancaster, PA. You will be responsible for handling support calls and tickets while ensuring customers effectively use our software. The ideal candidate has strong accounting knowledge and a technological aptitude. We offer remote working options and health coverage benefits.

Benefits

Remote working options

Health coverage option

Dental and vision coverage

SIMPLE IRA plan

Qualifications

• Strong understanding of accounting/finance processes.
• Aptitude for technology, including strong Windows knowledge.
• Customer service/business process experience.

Responsibilities

• Handle technical inbound support calls and tickets.
• Troubleshoot and resolve issues in financial modules of our ERP.
• Maintain client relationships by providing support.

Skills

Understanding of accounting/finance processes

Technology aptitude

Software technical experience

Basic to intermediate networking knowledge

Customer service experience

Job description

We are looking for a Financial Systems Technical Support Specialist who will help us bring excellent service to our customers by supporting them as they use our software to manage their financials and inventory.

Location: Lancaster, PA

Core Responsibilities:

• Handle technical inbound support calls and tickets
• Manage inbound support emails
• Troubleshoot and resolve issues in financial modules of our ERP
• Maintain and grow client relationships by providing support, training, information, and guidance

Specific Qualifications:

• Strong understanding of accounting/finance processes
• Aptitude for technology, including strong Windows knowledge and PC hardware basics
• Software technical experience
• Basic to intermediate networking knowledge
• Customer service/business process experience

Why join Koble?

• Join a cohesive team culture that is focused on honoring God and making others successful
• Foster healthy professional relationships and further your career
• Contribute to helping businesses grow by putting ERP software to work

As a member of the Koble team, you'll receive:

• Remote working options
• Health coverage option for individual and family
• Dental, vision, short-term, and long-term options available
• SIMPLE IRA plan

About Us
Koble has been leading the way for small to medium-sized enterprises to manage and grow their businesses for over 30 years. Our customers are the backbone of our communities - from manufacturing to equipment sales/services to distribution - and our team is passionate about working alongside them through ERP software and professional services to help them grow and flourish.

Our culture is built on the foundation of Christian values. We live this out by blessing our customers with our work, honoring each other, and building our communities.

We serve hundreds of businesses throughout the US and Canada with a team of over sixty employees and are growing fast.

Koble is an equal opportunities employer and welcomes applications from diverse candidates.