Financial Support Counselor

The Chronicle Of Higher Education, Inc.; Omaha (NE); On-site; USD 41,000 - 45,000; Full time

Job summary

The Financial Support Counselor at University of Nebraska at Omaha (UNO) reports to the Assistant Director, Outreach and Support and serves in the Office of Financial Support and Scholarships. You will counsel current and prospective students and their families on financial aid processes, aid eligibility, costs and financial planning.

Responsibilities include delivering excellent customer service via phone, front counter, email, text and social media, meeting with students and parents to advise

Qualifications

• Counsel students and parents on financial aid processes, aid eligibility, costs and financial planning.
• Provide day-to-day customer service via phone, front counter, email, text, social media.

Responsibilities

• Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning.
• Provide day-to-day customer service support via phone, front counter, email, text, social media, and face-to-face advising in the Office of Financial Support and Scholarships.

Job description

UNO is Nebraska's public metropolitan research university - auniversity with strong academic values, diverse programs andlearning opportunities, and significant relationships with ourcommunity that facilitate engaged teaching and research.

Financial Support Counselor

The University of Nebraska at Omaha is an Equal OpportunityEmployer, committed to preventing and eliminating discriminationagainst employees and prospective employees based on race, color,ethnicity, national origin, sex, pregnancy, sexual orientation,gender identity, religion, disability, age, genetic information,veteran status, marital status, and/or political affiliation. TheUniversity of Nebraska at Omaha does not condone or toleratediscrimination. In support of this policy, the University hasimplemented employment programs to recruit, employ, and promotequalified individuals based solely on their knowledge, skills,abilities and talents. These factors, along with our commitment torecruit, assess and select all candidates/employees usingjob-related criteria, ensure fairness, equal evaluation, andtreatment in our selection decisions and processes.

EEO Statement: The University of Nebraska does not discriminate based on race,color, ethnicity, national origin, sex, pregnancy, sexualorientation, gender identity, religion, disability, age, geneticinformation, veteran status, marital status, and/or politicalaffiliation in its education programs or activities, includingadmissions and employment. The University prohibits any form ofretaliation taken against anyone for reporting discrimination,harassment, or retaliation for otherwise engaging in protectedactivity. Read the full statement.

Job Title: Financial Support Counselor

Job Grade: AS15H

Division: Institutional Effectiveness and Student Success

College/Dept: Financial Support and Scholarship

Department: FS&S

Requisition Number: 2026-00275

FTE (full-time equivalency): 100.00

Work Schedule: M-F 8-5

Does the position provide the opportunity to work remotely/telecommuting? No remote/telecommute opportunity

Appointment Term: 12- 12/12 months

Is this position essential personnel according to the inclement weather policy? No

Pay Information: $41,200

Pay Schedule: Hourly

FLSA Designation: Non-Exempt

Position Summary

The Financial Support Counselor reports to the Assistant Director,Outreach and support and serves as a member of the Office ofFinancial Support and Scholarships customer service cluster. Primarily responsible for providing excellent customer service tocurrent and prospective students and their families, by way of,counseling appointments, phone, front counter, email, text, andsocial media. The Financial Support Counselor will meet withstudents and parents to counsel them on financial aid processes,aid eligibility, costs and financial planning. Responsible forvarious internal/external financial aid outreach activities andfinancial literacy efforts to include small/large grouppresentations

Job Duties

• Financial Aid Counseling
  • Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning.
  • Provide day-to-day customer service support via phone, front counter,email, text, social media, and face to face advising in the Officeof Financial Support and Scholarships.
• Out