Financial Support Analyst

Adyen; Chicago, Northern (IL, KY); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Equity (RSUs)

401(k)

Health insurance

Dental & vision

Job summary

Adyen, based in Chicago, seeks a Finance Support Specialist to be the expert on our finance and treasury platform, supporting merchants globally to optimize operations and leverage our financial products.

You will collaborate with Finance, Product, and Account Management teams, handling merchant inquiries in English, analyzing pain points, and helping build new features while thriving in a 24/7, follow-the-sun environment.

Qualifications

• 3+ years experience with financial products in banking or fintech.
• Strong finance and analytical skills; comfortable with internal accounting systems.
• Commercially minded and comfortable engaging with merchant teams.
• Ability to decide quickly under pressure while handling ambiguity.
• MS Excel proficiency required.

Responsibilities

• Be the first point of contact for merchants and commercial teams for financial issues in English via email and phone.
• Educate and advise merchants on how to gain value from Adyen's platform, products, and features.
• Analyze merchant pain points and partner with Finance Product and Development to improve or create solutions.

Skills

Financial products knowledge

Analytical skills

Merchant engagement

Decision making under pressure

English communication

Tools

MS Excel

Job description

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

As a Finance Support Specialist you will be an expert on Adyen’s finance and treasury platform. You will be supporting the financial teams of our merchants all over the globe to facilitate their operations and ability to grow. Ultimately your team will be responsible for helping our merchants in using our financial products at full magnitude and advising our product teams on how to best address development resources.

In doing this, you will be in close contact with our Finance teams, Product team, Account Management, Development and many other internal teams.

Your team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. The extensive knowledge of financial products and all the banking processes behind payments is the most valuable aspect for both our merchants and our internal teams.

What you’ll do

• Be the first point of contact for our merchants and commercial teams for financial related issues. This means reactive/proactive communication in English with our merchants both via email and on the phone.
• Educate and advise our merchants’ financial teams on how to best gain value from our platform, products and features.
• Receive and analyze merchant pain points and work closely with Adyen’s Finance Product and Development teams to improve or build new products to facilitate merchant’s operations.

Who you are

• You have at least 3 years of experience, with exposure to financial products (issuing, business accounts, capital/business financing) within a banking or Fintech environment
• You have strong finance and analytical skills and can easily get familiar with our internal accounting systems.
• You have a strong commercial sensibility and are not afraid of being in direct contact with our merchants.
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
• You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• You have advanced level of proficiency with MS Excel.

Total rewards & compensation

The annual base salary range for this role is $80,000 - $105,000. Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.

This role is based in our Chicago office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen.

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. If you have specific time constraints, please communicate them with your recruiter, and we’ll do our best to accommodate them where possible.

EEO statement

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

The way we work is guided by the eight principles of the Adyen Formula. Learn more here.