Financial Solutions Specialist I

First Commonwealth Bank; State College, DuBois (Centre County, Clearfield County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Financial Solutions Specialist I to enhance customer experiences and provide tailored financial solutions. In this entry-level role, you will champion operations and compliance while building meaningful relationships with clients. Your responsibilities will include engaging with customers to assess their needs, promoting financial products, and ensuring smooth operations at the Financial Solutions Center. This is an excellent opportunity for someone passionate about helping others and eager to develop their career in finance and sales. Join a team dedicated to making a positive impact in the community!

Qualifications

• 2+ years of experience in client-centric sales environments.
• Strong communication and relationship-building skills.

Responsibilities

• Protect customer privacy and security while processing transactions.
• Engage in productive conversations to grow consumer relationships.

Skills

Customer Service

Sales Skills

Communication Skills

Problem Solving

Relationship Building

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Bank Systems

Job description

Join to apply for the Financial Solutions Specialist I role at First Commonwealth Bank.

As a First Commonwealth Financial Solutions Specialist I, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience and the role each employee plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations, you will learn to create an amazing experience for both employees and customers. You take personal pride in solving problems for your personal and business customers and will own issues from beginning to end, helping keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills, and are not afraid to ask for your customers’ business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Financial Solutions Specialist, you can change people’s lives.

As a Financial Solutions Center Specialist, you are eligible for quarterly sales & service incentives.

What Great Looks Like in this Role

As an FSS I, your days will be divided into 5 essential job functions:

1. Champion Operations and Compliance – 80% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:

• Protect the privacy and the security of our customers
• Process daily transactions and be alert to fraud
• Follow proper cash handling, teller differences, and dual control guidelines
• Always maintain proper cash limits including drawer, vault, and total FSC limits
• Mitigate risk by adhering to FCB policies, procedures, and processes
• Ask questions and seek guidance

Grow Consumer Relationships – 5% of your time will be spent establishing and growing consumer relationships through:

• Engaging in productive conversations on inbound calls and at the drive-thru
• Utilizing marketing campaigns to inform customers about our products and promotions
• Asking for referrals and advocating for the Refer-A-Friend program
• Partnering with your team to uncover additional needs-based sales opportunities

Deepen Consumer Relationships – 5% of your time will be spent growing relationships with your existing customer base through:

• Conducting service-related outbound calls and achieving call goals
• Identifying partner referrals by asking purposeful questions
• Obtaining unsecured lending certification to uncover non-real estate secured lending opportunities

Personal Development – 10% of your time will be spent engaging in activities that drive growth in both your personal development and your balance sheet, including:

• Taking ownership of your own development
• Progressing toward completion of Pathways
• Learning BUILD and BUILD 2.0, our sales conversation frameworks
• Becoming a subject matter expert on digital products
• Staying informed with Need2Know and First2Know
• Completing all required trainings in a timely manner

Customer Experience – every day, every customer, every interaction, you will:

• Live our Mission and Core Values
• Champion our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity, and Obsess with Yes
• Increase team sales effectiveness through outbound calling and building relationships
• Follow up promptly and be the single contact for problem resolution
• Follow the “One to say YES, two to say NO” rule
• Maintain high standards of conduct and account integrity

Bona Fide Occupational Qualifications

• A high school diploma or equivalent
• Two or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding goals, providing high-level client service, and adhering to operational expectations
• Excellent communication skills, passion for helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, and strong relationship-building skills
• Technologically savvy (Microsoft Office, Internet, mobile technology, bank systems)
• Valid driver’s license and willingness to travel regionally

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Banking