Financial Solutions Specialist I

First Commonwealth Bank; Muncy (Lycoming County); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a forward-thinking financial institution as a Financial Solutions Specialist I, where you will enhance customer experiences and help individuals achieve financial confidence. This role involves engaging with customers, processing transactions, and ensuring compliance while building strong relationships. You will be integral to the Financial Solutions Center, contributing to a culture that prioritizes exceptional service and personal development. If you are passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Quarterly sales & service incentives

Personal development opportunities

Flexible work environment

Qualifications

• 2+ years in a client-centric sales environment with proven success.
• Excellent communication and relationship-building skills required.

Responsibilities

• Protect customer privacy and security while processing transactions.
• Engage customers to identify needs and promote financial solutions.

Skills

Client-centric sales

Communication skills

Problem-solving

Relationship-building

Solutions-based sales skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Bank systems

Mobile technology

Job description

As a First Commonwealth Financial Solutions Specialist I, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations, you will learn to create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and help keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills, and are not afraid to ask for your customers’ business. You will work with your Manager on your Pathways progression and personal development because you know that, as a Financial Solutions Specialist, you can change people’s lives.

As a Financial Solutions Center Specialist, you are eligible for quarterly sales & service incentives.

What Great Looks Like in this Role

As an FSS I, your days will be divided into 5 essential job functions:

1. Champion Operations and Compliance – 80% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:
1. Protect the privacy and the security of our customers
2. Process daily transactions and be alert to fraud
3. Follow proper cash handling, teller differences, and dual control guidelines
4. Always maintain proper cash limits including drawer, vault, and total FSC limits
5. Mitigate risk by adhering to FCB policies, procedures, and processes
6. Ask questions and seek guidance
2. Grow Consumer Relationships – 5% of your time will be spent establishing and growing consumer relationships through the following activities:
1. Engage in productive conversations on inbound calls and at the drive-thru
2. Utilize marketing campaigns to inform customers about our products and promotions
3. Ask for referrals and advocate for the Refer-A-Friend program
4. Partner with your team to uncover additional needs-based sales opportunities
3. Deepen Consumer Relationships – 5% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:
1. Conduct service-related outbound calls and achieve assigned call goal
2. Identify partner referrals by asking purposeful questions
3. Obtain unsecured lending certification to uncover non-real estate secured lending opportunities
4. Personal Development – 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities:
1. Take ownership of your own development
2. Progress toward completion of Pathways
3. Learn BUILD and BUILD 2.0, our sales conversation framework
4. Become a subject matter expert on our digital products
5. Stay informed with Need2Know and First2Know
6. Complete all required trainings in a timely manner
5. Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind:
1. Live our Mission and Core Values
2. Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity, and Obsess with Yes
3. Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling
4. Promptly follow-through and ensure you are the single contact for problem resolution
5. Follow the “One to say YES, two to say NO” rule
6. Maintain the highest standard of conduct and account integrity for yourself and your team

Bona Fide Occupational Qualifications

1. A high school diploma or equivalent.
2. Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service, and adhering to operational expectations.
3. Excellent communication skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
4. Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
5. A valid driver’s license and ability/willingness to travel regionally.

Travel Required

Yes. Ability/willingness to travel regionally.

Equal Opportunity Employer

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)