Financial Services Support Representative

Focus People; Rome (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Focus People is seeking a detail-oriented Financial Services Support Representative to join our busy student financial services office. The role emphasizes accurate cash handling, accounts receivable processing, student account maintenance, and professional customer service at the front desk.

You will work with payments, receipts, deposits, refunds, and bank deposits, prepare journals and reports, reconcile accounts, and protect confidential financial information with discretion in a supportive

Qualifications

• High school diploma or equivalent required.
• 1-2 years of related experience required.
• Experience with cash handling preferred.
• Ability to handle confidential financial information with discretion.
• Comfortable working in an office environment and following policies.

Responsibilities

• Provide professional front desk and customer service support to students, parents, staff, faculty, vendors, and visitors.
• Process accounts receivable transactions, including payments, receipts, deposits, refunds, and petty cash requests.
• Monitor and update student account information using internal financial systems.
• Assist with student account adjustments in accordance with established policies and procedures.
• Prepare daily bank deposits and related documentation.
• Reconcile assigned accounts and generate periodic reports.
• Identify discrepancies across systems and elevate items for review.
• Contact students regarding payment deadlines and other important financial deadlines.
• Support ID card and office equipment processes as needed.
• Assist with vendor payments and business office purchase documentation.
• Prepare journal entries and other finance-related records.
• Review employee travel expense reports for required documentation and policy compliance.
• Maintain a professional, accurate, and service-focused approach in all interactions.

Skills

Customer service

Attention to detail

Cash handling

Communication skills

Policy compliance

Education

High school diploma or equivalent

Tools

Financial systems

Job description

Financial Services Support Representative

Knockout Questions / Required Statements

Please review before applying:

• Do you have a high school diploma or equivalent?
• Do you have at least 1-2 years of related office, finance, accounting, accounts receivable, banking, cashiering, or customer service experience?
• Are you comfortable handling payments, receipts, deposits, refunds, and other financial transactions with accuracy?
• Are you willing to complete a required credit check and background screening?
• Are you comfortable working in a front-facing customer service role with students, parents, staff, faculty, vendors, and visitors?
• Are you able to work in an office environment and manage confidential financial information with professionalism and discretion?
• Are you interested in full-time or part-time opportunities?

Job Summary

We are seeking detail-oriented and customer-focused Financial Services Support Representatives to support the day-to-day operations of a busy student financial services/business office environment.

This role is ideal for someone with strong customer service skills, comfort working with numbers, and experience handling financial transactions. The position supports accounts receivable activity, student account maintenance, payments, refunds, deposits, reconciliations, and front desk service.

Key Responsibilities

• Provide professional front desk and customer service support to students, parents, staff, faculty, vendors, and visitors
• Process accounts receivable transactions, including payments, receipts, deposits, manual refunds, and petty cash requests
• Monitor and update student account information using internal financial systems
• Assist with student account adjustments in accordance with established policies and procedures
• Prepare daily bank deposits and related documentation
• Reconcile assigned accounts and generate periodic reports
• Identify discrepancies across systems and elevate items for review
• Contact students regarding payment deadlines and other important financial deadlines
• Support ID card and office equipment processes as needed
• Assist with vendor payments and business office purchase documentation
• Prepare journal entries and other finance-related records
• Review employee travel expense reports for required documentation and policy compliance
• Maintain a professional, accurate, and service-focused approach in all interactions
• Perform other related administrative and financial support duties as assigned

Qualifications

• High school diploma or equivalent required
• 1-2 years of related experience required
• Previous cash handling experience preferred
• Experience in accounting, accounts receivable, banking, cashiering, financial services, higher education, or administrative office support is helpful
• Strong attention to detail and accuracy
• Excellent customer service and communication skills
• Ability to make sound decisions and solve routine problems
• Comfortable using computers, office equipment, and job-related software systems
• Ability to follow policies, procedures, and compliance requirements
• Professional judgment when handling sensitive or confidential information

Work Environment

• Office-based role
• Customer-facing business office setting
• May require occasional light lifting, pulling, or pushing of office materials or supplies
• Full-time and part-time opportunities may be available
• Payrate: $19.23 an hour.

Ideal Candidate

The ideal candidate is dependable, organized, accurate with financial details, and comfortable helping people in a professional office environment. This person should be able to balance customer service with transaction accuracy, follow procedures carefully, and communicate clearly with internal and external stakeholders.
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