Financial Services Specialist 1 - Remote - Texas

Talentify.io; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in Retail Financial Services seeks a Customer Service Representative for a fully remote position. You'll manage inbound inquiries related to Visa and debit card products, requiring strong analytical and communication skills. This role offers competitive pay and comprehensive benefits, including a monthly work-from-home subsidy and incentives after training.

Benefits

Comprehensive benefits package

Monthly work-from-home subsidy of $50

Merchandise discount

Employee Assistance Program

Eligible for incentives after completing training

Qualifications

• Minimum of 1 year of customer service experience required.
• Ability to manage a high volume of calls with attention to detail.
• Strong analytical and problem-solving skills.

Responsibilities

• Handle complex inbound account inquiries related to various products.
• Troubleshoot customer inquiries regarding online enrollment and passwords.
• Review and enter new account applications from various channels.

Skills

Analytical skills

Problem-solving

Communication skills

Job description

Pay Competitive

Location Houston/Texas

Employment type Full-Time

Job Description

Req#: R-718435 Employer Industry: Retail Financial Services

Why consider this job opportunity:
- Eligible to earn incentives after completing training
- Monthly work-from-home subsidy of $50
- Comprehensive benefits package including Medical/Vision, Dental, Retirement, and Paid Time Away
- Merchandise discount and Employee Assistance Program resources
- Fully remote position with set schedules available
- Opportunity to work with a reputable company known for its Legendary Customer Service

What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries related to Visa, Retail, Debit, Loyalty Program, and Gift Card products
- Troubleshoot customer inquiries regarding online enrollment, passwords, and sign-on issues
- Review and enter new account applications from various channels
- Process register referrals, transactions, and credit line increase requests
- Perform other duties as assigned

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Ability to manage a high volume of calls with attention to detail
- A quiet, distraction-free, and secure workspace
- Strong analytical, problem-solving, and decision-making skills
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience with technical troubleshooting and navigating multiple systems
- Ability to work autonomously with minimal supervision in a virtual environment

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

The best remote jobs for you

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.