Financial Services Specialist - 1 Remote - Colorado

Nordstrom; Boulder (CO); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading retail company is seeking a customer service representative for a fully remote position. The ideal candidate will manage diverse inbound inquiries, ensuring high-quality service and technical resolution for customer concerns. Enjoy flexibility, comprehensive benefits, and opportunities for career advancement with this well-established employer.

Benefits

Work-from-home subsidy of $50/month

Comprehensive benefits including medical/vision and dental

Paid time off

Career advancement opportunities

Qualifications

• Minimum 1 year of experience in customer service.
• Ability to manage a high volume of calls.
• Proficient computer skills.

Responsibilities

• Handle complex inbound account inquiries.
• Troubleshoot customer issues related to online enrollment.
• Process register referrals and transactions.

Skills

Attention to detail

Analytical skills

Problem-solving

Technical troubleshooting

Communication skills

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for incentives after completing training
- Work-from-home subsidy of $50/month
- Comprehensive benefits including medical/vision, dental, retirement, and paid time off
- Opportunity for career advancement in a well-established company
- Fully remote position offering flexibility in work location

What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries, including escalated customer and store calls
- Troubleshoot customer issues related to online enrollment, passwords, and sign-on
- Enter and review new account applications from various channels
- Process register referrals, transactions, and credit line requests
- Perform additional duties as assigned

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls with attention to detail
- A quiet, secure workspace free from distractions
- Proficient computer skills and ability to navigate multiple systems
- Strong analytical, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):
- Demonstrated experience in technical troubleshooting
- Clear and professional verbal and written communication skills
- Flexibility to work nights and weekends as needed

#Retail #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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About the company

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