Financial Services Specialist

The Baldwin Group; Bethesda (MD); On-site; USD 48,000 - 58,000; Full time

Job summary

The Baldwin Group is seeking a Financial Services Specialist to support investment and wealth management client relationships. You will work with financial advisors to open and service accounts, review transactions, and respond to client inquiries with proactive issue resolution.

You will also configure accounts in wealth-management software, coach colleagues on client reviews, and manage life and disability processes from quotes to delivery. Travel may be required.

Qualifications

• 1 year of experience in the financial industry required.
• CRM and wealth-management software experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Open and service client accounts, review features, and process transactions.
• Respond to client queries and resolve investment or wealth issues.
• Prepare associates and coach colleagues on client reviews.
• Configure accounts using wealth management software.
• Handle life, disability, and long-term care processes, including quotes and applications.
• Scan and file investment and insurance documents.

Skills

Customer service

Communication

Adaptability

Analytical problem-solving

Initiative

Organization/time management

Team orientation

Interpersonal skills

Relationship building

Customer management

Tools

CRM systems

eMoney

Microsoft Office

Job description

The Financial Services Specialist works with the Director of Financial Services to manage all aspects of the investment and wealth management client relationship on behalf of the Company and investment advisors. They handle incoming wealth management client contact. Additionally, the Finance and Investment Specialist reviews investment orders and ensures transactions are executed correctly and in a timely manner.

Primary Responsibilities

• Work with financial advisors and clients to open accounts, review accounts for correct account features, and service existing accounts including execution of investment transactions, transfers, rollovers, renewals, and account closings.
• Respond to client queries, requests and investment or wealth management issues. Proactively research and resolve issues, concerns and requests relating to statements, deposits, checks and EFT transactions.
• Prepare Associates and coach colleagues regarding prospect and client investment reviews.
• Establish and configure accounts utilizing investment and wealth management software.
• Manage the individual life, disability, and long-term care processes, including quotes, applications, policy preparation and delivery, customer service, issue resolution, and process reporting.
• Scan and electronically file investment, wealth management and individual insurance-related documents.

Education And Experience Requirements

• Experience (years and type of experience): 1 year of experience in the financial industry required; 1+ years of experience in the financial industry preferred
• Certification(s): None required; None preferred
• License(s): None required; None preferred

Knowledge, Skills, And Abilities Required

• Must have demonstrated excellent customer service experience and customer management skills.
• Adaptability to Change - able to be flexible and supportive, positively and proactively assimilating change in a rapid growth environment.
• Analytical Problem-solving and Decision-making - able to research, analyze, and identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations while considering overall risk and short- and long-term impact.
• Build Collaborative Relationships - able to develop, maintain, and strengthen partnerships with others outside the organization that can provide information, assistance, and support.
• Communication - able to effectively and persuasively express oneself verbally and in writing, using correct language and grammar in a professional, diplomatic and tactful manner.
• Customer Service - able to personally provide a high level of interactive service to targeted customer base/market, resulting in high customer satisfaction and retention.
• Initiative - identify what needs to be done and brings solutions to leadership before being asked or before the situation requires it.
• Organization and Time Management - able to work independently with minimal supervision; organize schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.
• Team Orientation and Interpersonal Skills - highly motivated, passionate and creative team player with ability to develop and maintain collaborative relationships at all levels within the organization.
• Demonstrates the organization's core values, exuding behavior that is aligned with the firm's culture.

Technical, Computer, And System-specific Skills Required

• Experience with Customer Relationship Management (CRM) systems.
• Experience with investment and wealth management software platforms (e.g. eMoney) required.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to learn any other appropriate program or software system used by the firm as necessary

Other Requirements

• This role's primary duties do not include the exercise of discretion and independent judgement with respect to matters of significance.

Special Working Conditions

• Fast paced multi-tasking environment
• Travel may be required.

The starting pay for this position is $53,000+ annually. Salary is negotiable upon time of hire.