Financial Services Representative – Country Square Office

QNB Bank; Quakertown (Bucks County); On-site; USD 32,000 - 42,000; Full time

Job summary

QNB Bank in Quakertown, PA is seeking a Full-time Financial Service Representative to assist customers with transactions, build relationships, and promote bank products through consultative selling.

The role requires standing most of the day, strong communication, the ability to lift 25–50 pounds, and completing required training within set timelines while complying with banking regulations.

Qualifications

• Stand for prolonged periods throughout the day.
• Strong interpersonal and communication skills to represent the Bank positively.
• Complete Banking Fundamentals courses within 18 months with a grade of C or higher.
• Must be able to lift and maneuver 25-50 pound coin bags.
• Adhere to banking regulations, policies and procedures.
• Re-certification for FSR annually.

Responsibilities

• Models Q2 Service and Sales programs to meet goals and maintain quality standards.
• Builds customer relationships by delivering courteous, confidential, and professional service.
• Cross-sells deposit and loan products and refers customers to appropriate personnel.
• Performs paying and receiving functions and balances cash drawer at day end.
• Relates well to others and champions QNB Service and Sales campaigns.

Skills

Interpersonal skills

Communication skills

Customer service

Cross-selling

Education

High school diploma

Tools

Cash handling

Job description

Full-time position currently available in Quakertown, PA.

General Duties And Responsibilities

• Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
• Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
• Cross-sells deposit and loan products and refers customers to appropriate person or department.
• Performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day.
• Must be proficient in all aspects of the role of Financial Service Representative.
• Able to relate to other people beyond giving and receiving instructions.
• Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
• Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
• Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
• Required availability of all operating branch hours which can include holidays and weekends.
• Assumes additional job-related duties as requested including the ability to work at any branch location.

Required Training, Experience, And Education

• Regularly required to stand for prolonged periods of time – all day if necessary.
• Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
• Required training and product knowledge must be completed within the first 6 months of employment.
• Ability to lift and maneuver 25-50 pound coin bags.
• Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
• Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
• Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
• Must successfully complete Banking Fundamentals courses within the first 18 months of employment (grade of C or higher).
• Must fulfill re-certification requirements for FSR annually,
• This position may require compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.