Financial Services Representative (Bilingual)

WAC-TX WFC Limited Partnership; Irving (TX); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Paid holidays and vacation

Paid volunteer hours

Job summary

World Finance in Irving, Texas is hiring a Financial Services Representative to be the face of the branch. You will deliver customer service, process loan applications, accept payments, and support daily branch operations.

Ideal candidates are bilingual in Spanish and English, with strong communication and organizational skills, able to thrive in a fast-paced environment. Health, dental, vision, and life insurance are provided after 30 days, plus 401(k) with match and volunteer hours.

Qualifications

• Bilingual in Spanish and English required.
• Valid driver’s license and reliable transportation for bank deposits.
• Basic computer skills.
• Strong oral and written communication skills.

Responsibilities

• Guide customers toward upward credit mobility through sound financial choices.
• Provide top-tier customer service, answering questions, concerns, and product inquiries.
• Process and prepare loan applications, including loan documentation and closing for renewals.
• Take and process payments, balance the assigned cash drawer daily, and complete daily branch bank deposits.
• Maintain strong customer relationships and build a sense of community within the branch.
• Call approved and non-made applications to close loans daily.
• Assist with building a tax clientele and provide tax services.
• Send complete and accurate credit denial letters within 30 days of application receipt.

Skills

Bilingual Spanish-English

Customer service

Cash handling

Basic computer skills

Communication skills

Team player

Job description

Financial Services Representative

World Finance is a trusted provider of financial services, operating branches across 16 states. We are seeking an energetic team member to serve as the face of our branch, delivering customer service, processing loans, and ensuring efficient branch operations.

Responsibilities

• Guide customers toward upward credit mobility through sound financial choices
• Provide top‑tier customer service, answering questions, concerns, and product inquiries
• Process and prepare loan applications, including loan documentation and closing for renewals
• Take and process payments, balance the assigned cash drawer daily, and complete daily branch bank deposits (operating cash, interim deposits, daily deposits)
• Transport money to and from the bank as instructed
• Maintain strong customer relationships and build a sense of community within the branch
• Call approved and non‑made applications to close loans daily
• Assist with building a tax clientele and provide tax services
• Send complete and accurate credit denial letters within 30 days of application receipt
• Pay branch expenses as directed by the Branch Manager
• Other duties as assigned to support branch operations and growth

Qualifications

• Hourly pay: $15‑$16
• Bilingual in Spanish and English required
• Valid driver’s license and reliable transportation for bank deposit responsibilities
• Basic computer skills
• Self‑confidence, strong organizational skills, and a history of kindness and compassion toward others
• Willingness to seek quality‑driven solutions, embrace new ideas, and be a team player
• Ability to work in a fast‑paced, high‑demand environment with shifting priorities and tight deadlines
• Strong verbal and written communication skills

Benefits

• Health, dental, vision, and life insurance for full‑time team members after 30 days
• Paid holidays and vacation time
• 401(k) plan with company match
• Paid volunteer hours each year
• Career development opportunities: 80% of Financial Services Reps are promoted to management; 75% of Operations Executives started in similar roles

Physical Demands and Working Conditions

• Frequently stationary in an office with regular movement; occasional climbing, kneeling, bending, twisting, and reaching
• Occasional lifting of up to 5 lbs.; may exert up to 30 lbs. of force
• Regular use of vision, hearing, fine motor skills, and verbal/written communication
• Fast‑paced, high‑demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration
• Occasional local travel; extended hours, evenings, or weekends may be required
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature
• Frequent customer and coworker interaction; clear professional communication in person, by phone, and electronically
• Regular, reliable attendance and punctuality essential

Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless it would impose an undue hardship. This job description does not cover every possible job function and may be modified as needed. World Acceptance Corporation provides equal employment opportunity to all persons, and reasonable accommodations are available for qualified individuals with disabilities.