Financial Services Representative

World Finance; Mesquite (TX); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus opportunities

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Mental health support

401(k) with company match

Paid holidays

Vacation time

Volunteer time

Predictable schedules

Job summary

World Finance is seeking an energetic associate in Texas to drive loan sales and serve customers across loan, tax services, and account management. The role emphasizes outbound outreach, collections, and new business opportunities, with a focus on accurate records and customer service excellence.

The position offers a base hourly wage with performance-based bonuses and a strong emphasis on work-life balance, safety, and community impact.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills and accurate data entry.

Responsibilities

• Drive loan sales by taking applications, explaining terms, and asking for the business.
• Outbound calls for collections, follow-ups, tax services, and new business generation in a high-volume setting.
• Manage delinquent accounts by securing payments and arranging payments.
• Contact approved, pending, and former borrowers to drive loan volume and upsell financial products.
• Prepare individual tax returns, review documentation, and assist customers with tax questions.
• Assist customers in person with loan applications and tax preparation services.
• Process payments and updates, and document activity in company systems.
• Maintain accurate records, including tax paperwork and denial letters.
• Handle cash and complete bank deposits.
• Follow company policies and regulatory requirements.
• Complete training and meet performance expectations for sales and collections.

Skills

Sales experience

Customer service

Collections

Account management

High-volume calls

Communication skills

Problem solving

Organizational skills

Data entry

Reliability

Job description

Compensation

$16–$18 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.

Bilingual in English and Spanish required

Why Join World:

• Many of our leaders, including executives, started in this role
• Promote-from-within culture – A large percentage of team members advance into leadership roles
• Performance-based earnings – Bonus opportunities tied to branch results
• Comprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long-term disability, and free mental health support
• Retirement and time off – 401(k) with company match, paid holidays, and vacation time
• Community focus – Paid volunteer time and a strong commitment to giving back
• Work-life balance – Predictable schedules with a focus on time outside of work

About World Finance:

World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company.

Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions.

With over 1, 0 00 branches across 16 states, we are committed to serving the communities where we live and work.

Essential Duties and Responsibilities:

• Drive and close loan sales by taking applications, explaining terms, and asking for the business
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment
• Manage delinquent accounts by securing payments and setting payment arrangements
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
• Process payments, account updates, tax-related documentation, and document all activity in company systems
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
• Handle and balance cash, and complete required bank runs to deliver deposits
• Follow company policies, procedures, and regulatory requirements
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Basic Requirements:

• High school diploma or equivalent
• Valid driver’s license, reliable transportation, and current insurance
• Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation
• Ability to obtain required insurance licensing

Experience & Skills:

• Experience in sales, customer service, collections, or account management with measurable results
• Proven ability to handle high-volume calls and difficult customer conversations
• Track record of meeting or exceeding goals in a fast-paced environment
• Strong communication, problem-solving, and organizational skills
• Basic computer skills
• with accurate and consistent data entry

Preferred Backgrounds:

• Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred.

Physical and Environmental Requirements:

• Office based role with standard lighting and noise levels
• Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs
• Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities
• Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)
• Ability to perform computer work, handle documents, and communicate information effectively
• Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking
• Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically
• May assist with general office upkeep to maintain a professional environment
• Occasional local travel to offsite locations and banks as required for business purposes