Financial Services Representative

World Finance; Hopkinsville (KY); Hybride; USD 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Bonus opportunities

Comprehensive benefits

401(k) with company match

Volunteer time

Résumé du poste

World Finance seeks a Financial Services Representative in Hopkinsville, KY to drive loan sales and provide tax-related services. You will perform high-volume outbound calls, assist customers in person, and manage accounts with a focus on collections and customer satisfaction.

The role requires a high school diploma or equivalent, strong communication skills, and the ability to balance cash and documents in a fast-paced environment. A stable schedule and local travel as needed are expected.

Qualifications

• High school diploma or equivalent required.
• Experience in sales, collections, or customer service with measurable results preferred.
• Strong communication, problem-solving, and organizational skills required.

Responsabilités

• Drive and close loan sales by taking applications and explaining terms.
• Conduct outbound calls for collections, tax services, and new business generation.
• Manage delinquent accounts and secure payments with payment arrangements.
• Assist customers in person with loan applications and tax preparation services.

Connaissances

Sales experience

Customer service

Collections

Account management

Formation

High school diploma

Outils

MS Office

Description du poste

# Financial Services Representative### Full timeHopkinsville,KentuckyR19277**Compensation**$15-$18 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.**Why Join World:*** **Strong growth opportunities** - Many of our leaders, including executives, started in this role* **Promote-from-within culture** - A large percentage of team members advance into leadership roles* **Performance-based earnings** - Bonus opportunities tied to branch results* **Comprehensive benefits for all stages of life**- Including major medical, dental, vision, life insurance, long-term disability, and free mental health support* **Retirement and time off** - 401(k) with company match, paid holidays, and vacation time* **Community focus** - Paid volunteer time and a strong commitment to giving back* **Work-life balance** - Predictable schedules with a focus on time outside of work**About World Finance:**World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.**Essential Duties and Responsibilities:*** Drive and close loan sales by taking applications, explaining terms, and asking for the business* Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment* Manage delinquent accounts by securing payments and setting payment arrangements* Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services* Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations* Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution* Process payments, account updates, tax-related documentation, and document all activity in company systems* Maintain accurate and compliant records, including timely credit denial letters and required tax documentation* Handle and balance cash, and complete required bank runs to deliver deposits* Follow company policies, procedures, and regulatory requirements* Complete required training and meet performance expectations for sales, collections, tax preparation, and account management**Basic Requirements:*** High school diploma or equivalent* Valid driver's license, reliable transportation, and current insurance* Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation* Ability to obtain required insurance licensing**Experience & Skills:*** Experience in sales, customer service, collections, or account management with measurable results* Proven ability to handle high-volume calls and difficult customer conversations* Track record of meeting or exceeding goals in a fast-paced environment* Strong communication, problem-solving, and organizational skills* Basic computer skills with accurate and consistent data entry**Preferred Backgrounds:**Experience inbanking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing rolesis preferred.**Physical and Environmental Requirements:*** Office based role with standard lighting and noise levels* Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs* Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities* Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)* Ability to perform computer work, handle documents, and communicate information effectively* Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking* Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically* May assist with general office upkeep to maintain a professional environment* Occasional local travel to offsite locations and banks as required for business purposes