Financial Services Representative

World Finance Company of Georgia, LLC; Brunswick (GA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with company match

Paid holidays

Paid vacation

Job summary

World Finance is seeking a Financial Services Representative in Georgia to drive loan sales, manage collections, and assist with tax services. This role requires daily outbound calling, in-person customer interactions, and meeting performance goals across sales and branch operations.

The position offers hourly compensation of $15–$18 with performance-based bonus opportunities and a comprehensive benefits package. Join a team with growth opportunities and a strong commitment to community service.

Qualifications

• Experience in sales, customer service, collections or account management with measurable results.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Drive loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records and balance cash; complete required bank runs.
• Follow company policies, procedures, and regulatory requirements; complete required training and meet performance expectations.

Skills

Sales experience

Customer service

Collections experience

Account management

High-volume calls

Education

High school diploma or equivalent

Tools

CRM systems

Job description

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek’s Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We’re an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you’re the face of World Finance – empathizing, empowering, and engaging with our customers.Summary: The Financial Services Representative (FSR) is responsible for driving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high-volume collection activity, meeting with customers in person, and closing loans. The FSR is accountable for keeping accounts current while consistently generating new business. Success in this role requires the ability to manage a fast-paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement.Compensation$15–$18 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.Why Join World:Strong growth opportunities – Many of our leaders, including executives, started in this rolePromote-from-within culture – A large percentage of team members advance into leadership rolesPerformance-based earnings – Bonus opportunities tied to branch resultsComprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long-term disability, and free mental health supportRetirement and time off – 401(k) with company match, paid holidays, and vacation timeCommunity focus – Paid volunteer time and a strong commitment to giving backWork-life balance – Predictable schedules with a focus on time outside of workAbout World Finance:World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.Essential Duties and Responsibilities:Drive and close loan sales by taking applications, explaining terms, and asking for the businessConduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environmentManage delinquent accounts by securing payments and setting payment arrangementsContact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and servicesPrepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulationsAssist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolutionProcess payments, account updates, tax-related documentation, and document all activity in company systemsMaintain accurate and compliant records, including timely credit denial letters and required tax documentationHandle and balance cash, and complete required bank runs to deliver depositsFollow company policies, procedures, and regulatory requirementsComplete required training and meet performance expectations for sales, collections, tax preparation, and account managementBasic Requirements:High school diploma or equivalentValid driver’s license, reliable transportation, and current insuranceMust be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportationAbility to obtain required insurance licensingExperience & Skills:Experience in sales, customer service, collections, or account management with measurable resultsProven ability to handle high-volume calls and difficult customer conversationsTrack record of meeting or exceeding goals in a fast-paced environmentStrong communication, problem-solving, and organizational skillsBasic computer skills with accurate and consistent data entryPreferred Backgrounds:Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred.Physical and Environmental Requirements:Office based role with standard lighting and noise levelsRegular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needsCombination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activitiesOccasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)Ability to perform computer work, handle documents, and communicate information effectivelyFast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitaskingFrequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronicallyMay assist with general office upkeep to maintain a professional environmentOccasional local travel to offsite locations and banks as required for business purposesDisclaimers:World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager.The duties and responsibilities listed above present the essential functions of the position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these functions.Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.