Financial Services Coordinator (a/k/a Senior Teller)

firstnortherncu; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

First Northern Credit Union in Chicago's Streeterville Branch seeks a Financial Services Coordinator (Senior Teller). You will provide internal sales support to the Financial Services Department and deliver excellent member service.

Responsibilities include Teller line support, branch balancing, onboarding, and assisting with loan applications, disclosures, and reports. Strong communication and people skills are essential; MS Office proficiency is required; bilingual English/Spanish is a plus.

Qualifications

• Banking/financial services experience preferred.
• Proficient with Microsoft Office (Outlook, Excel, Word).
• Bilingual English/Spanish is a plus.

Responsibilities

• Provide internal sales support to the Financial Services Department.
• Provide excellent member service to credit union members and guests.
• Multi-task and process work through multiple channels (online, telephone, in-person, mail, fax).
• Provide Teller line support and assist with branch balancing and ATM reconciliation.
• Attention to detail in completing reports and projects accurately and timely.
• Analyze, audit, and report on lending and onboarding activities.
• Audit, input, and process new member welcome packets.
• Prepare and deliver disclosures and notices as required.
• Know First Northern's consumer banking products and services.
• Ensure Streeterville Branch operations run efficiently.
• Refer members to personal bankers for new products and services.
• Administrative, clerical and data entry duties as assigned.
• Assist with loan applications (reviewing and booking).

Skills

People skills

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are interested in working for a leader in the credit union industry, then we are looking for you! First Northern Credit Union is a dynamic company with growth opportunities. Our membership base consists of ComEd/Exelon, Northwestern Medicine, and Northwestern University employees and students, as well as a 14-county community charter including Streeterville, Evanston and Rockford.

We are currently seeking a Financial Services Coordinator (a/k/a Senior Teller) for our Streeterville Branch.

Primary responsibilities include:

• Provide internal sales support to the Financial Services Department.
• Provide excellent member service to credit union members and guests.
• Multi-task and receive and complete work through a variety of channels, including online, telephone, in-person, mail, fax, etc.
• Provide Teller line support and accept responsibility for branch balancing, cash ordering and ATM reconciliation.
• Attention to detail in completing reports, projects, etc. in an accurate and timely manner.
• Analyze, audit, and report on personal bankers' pending lending applications and new account opening and onboarding (follow-up).
• Audit, input, and process new member welcome packets.
• Prepare and deliver Truth-in-Lending initial disclosures, Adverse Action Notices, withdrawn loan surveys, thank you notes, follow-up letters, etc.
• Knowledge of First Northern' s consumer/personal banking deposit and loan products and services.
• Expected to understand all of the Streeterville Branch operations and the support needed to maintain operational efficiencies.
• Refer members to personal bankers for new products and services.
• Administrative, clerical and data entry, filing, mailing, scanning, and other duties as assigned.
• Assist FSA with Loan application (reviewing and booking)

Qualifications include:

• You must enjoy working with people
• Solid communication skills are required
• Proficient with Microsoft Office including Outlook, Excel, Word, etc.
• High school diploma (or the equivalent)

Banking/Financial Services experience is preferred. Bilingual (English/Spanish) is a plus.

Branch address:

First Northern Credit Union

541 N Fairbanks Ct Suite 120

Chicago, IL 60611

(Corner of Grand and Fairbanks CT which is Columbus Dr)

Please be advised that First Northern Credit Union conducts background and credit checks for all positions.

We offer great benefits and pay.

EOE

Drug-free environment

M/F/D/V